Avis Customer Service Issues

Today, my American Express card was charged for Roadside Assistance that I did not use. Last week, I received a letter from Nora Henry, the Damage Specialist, billing me for this service when I rented an Avis car. However, I did not utilize the Roadside Assistance. On the stated date, I experienced trouble with the remote key provided by Avis to open the car. After calling the Avis office for guidance, I realized I was attempting to open the wrong vehicle, a similar Golf car nearby. Once I located the correct car, it opened smoothly, and I drove off without any issues. I did not require roadside help or repairs from Avis. I believe I should not be charged for a mere inquiry about opening a car. I used my corporate credit card for the rental, managed by the Ontario Power Generation finance department, which I am confident will dispute this $31.97 charge for a simple key issue. Kindly remove the charge from my Amex card and refrain from deducting any funds. I am unable to contact you via phone but can be reached at +1 [redacted] for further clarification if needed. Thank you. - Osamudiamen Odigie

I left my Samsung phone in the rental car at National Airport, Arlington, VA, on May 7, [redacted], after returning car [redacted]23. Upon realizing my mistake, I immediately visited the rental office within 30 minutes, but was informed that the car had been rented out and my phone was not found in the lost and found. I traveled to Europe for 2 weeks without a phone. I am now looking for assistance on whether my phone was turned in to Avis lost and found. I blocked access to my phone, and if Avis has it, I would like guidance on how to retrieve it. If the phone was not found, I would appreciate a message from Avis confirming this so I can proceed with replacing it.

I have made reservations for two cars to be picked up at FCO in Rome on June 9th. I have reached out to three chat agents and called customer service three times, but the issue remains unresolved. My reservation numbers are [redacted]0us6 and [redacted]8us5, both booked in February. Upon checking my reservations about a week ago, I noticed that tire chains were included in the prices, which significantly increased the total cost. After removing the tire chains and obtaining new confirmation emails, the next day the tire chains were added back on, and the rental cost increased once again. Despite my efforts to rectify the situation with Avis as mentioned earlier, nobody has been able to correct my reservations. The latest representative I spoke to advised me to address the matter at the counter. I am seeking assistance to adjust my confirmations to reflect the lower prices without the tire chains, which should be $[redacted] for the smaller car and $[redacted] for the larger car. I hope to avoid any unexpected charges upon reaching the counter. Your help in resolving this matter promptly would be greatly appreciated.

I recently rented a vehicle from your Merrillville, Indiana location and unfortunately, it got impounded. I attempted to retrieve it, but law enforcement deemed it stolen, causing a misunderstanding. My mother and I were denied access to recover our belongings. This rental was essential for my daily commute to work. I have an open claim with State Farm -1402F78N regarding this incident. Despite explaining the situation, an Avis agent advised me to report it as theft, even though it was not the case. I am frustrated by the situation and the treatment we received from law enforcement during this process.

I recently received a bill from Avis after returning home, even though I had prepaid the costs upfront. The charge of $31.89 is not itemized, but I believe it includes toll charges, which seem higher than expected. My rental experience was disappointing as I did not receive the car I had requested, there was no manual for operating features like cruise control, the hatchback was faulty, and I had to wait a long time to pick up the vehicle. I made sure to return the car with more fuel than when I received it, as indicated by the mileage gauge showing [redacted] miles when I collected it and [redacted] upon return. I called Avis, but was informed about technical issues and asked to call back after waiting on hold for 10 minutes. This situation has left me very dissatisfied. Confirmation Number: [redacted] Rental Dates: 8/12 - 8/15 [redacted] Location: Raleigh Durham Intl Airport (RDU)

Hello, I am reaching out regarding a recent minibus rental experience. We had made a reservation and paid [redacted] euros in advance for the service. The scheduled pickup time was 13:30, with plans to meet my friends at 15:30. Sadly, the minibus was delayed by over 2 hours, arriving at 15:45 due to a previous car crash that resulted in damages and unpleasant odors inside. Additionally, the vehicle provided was equipped with an automatic transmission instead of the manual transmission we had requested. Operating an unfamiliar vehicle caused me significant stress throughout the journey. Upon returning the minibus at 23:45, I was informed of a one-day rental charge with a promise of a full refund, which has not been issued even after four months have passed. I kindly request a prompt resolution and a full refund of the amount paid. Thank you for your attention to this matter. Sincerely, A. I.

Last Thursday, I went to pick up my car from Avis. While on my way, I got a call from DJ explaining that they had no cars left at the Brightline location in Miami and I had to go to the airport instead. I was surprised as I had pre-paid for my car online, believing this constituted a binding contract. At the airport, the staff lacked good customer service and empathy for the inconvenience of redirecting me from Brightline to their location eight miles away. They mentioned they couldn't honor my original reservation due to it being a different location, despite Avis being a national chain. Eventually, I was given a minivan instead of the premium car I requested, with the agent offhandedly mentioning a cheaper rate without clarifying the additional charge. Unaware, I later discovered the total cost was higher than anticipated. Upon returning the vehicle, I was charged $[redacted].72, prompting me to dispute the charge with my bank. Feeling disrespected as a loyal Avis customer, I believe they failed to uphold our initial agreement, leaving me feeling taken advantage of during what was already a difficult time with my family.

I rented a car from Evansville and I prepaid before leaving Australia, planning to use it for the full 5 days and 15 hours. Unfortunately, my brother passed away unexpectedly in Kansas City on November 15, and I needed to attend his funeral on November 21. It seems disappointing that the rental company's policy does not account for family emergencies. I travel to the USA frequently and rent cars often, choosing Avis this time, but now I have a different opinion. I feel unsatisfied paying for 5 days when I only used the car for 3, and I will caution my acquaintances about Avis. I will not prepay or rent from Avis again. The staff member who assisted me during the evening pickup did not provide any information when I mentioned I would return the car on Wednesday morning. This lack of communication was the worst customer service experience I've had with a car rental agency. Cecelia Kaye Reservation no. [redacted]1-us-1 Phone: +61 [redacted]57

I have attempted to reach Avis Car Rental at Trudeau Airport in Montreal over 25 times without success. I need assistance regarding returning keys for my recent rental on Friday, December 13, [redacted], to avoid being charged. I am a frequent corporate customer with bi-monthly rentals. Kindly advise on how to contact the rental location or request that they reach out to me. You can reach me at [redacted] or [redacted], or email me at [redacted] Thank you, Tom G.

Regarding Rental Agreement #[redacted]35: To Whom It May Concern, Upon collecting the vehicle from Avis at Las Vegas International Airport and arriving at the hotel, I realized that I had been overcharged for the rental. The Avis printed agreement displayed the correct amount as $[redacted].87, whereas my credit card statement revealed a charge of $[redacted].08. I kindly request the overcharge to be rectified promptly. Thank you.

I recently contacted regarding car rental rates for both weekly and monthly options. At the counter, I was informed of an additional charge that was unexpected and significantly higher than anticipated. I specifically requested to pay on a weekly basis due to budgeting reasons explained to my attorney. However, I was informed this was not possible after initially agreeing to the terms based on what I could afford. This has resulted in financial strain as I am now being charged a daily rate which exceeds my planned budget. I am seeking to be charged the originally agreed-upon weekly rate to avoid further financial difficulties. There seemed to be miscommunication when extending the rental, leading to confusion and late return fees that were unexpected. I urgently require assistance to rectify this situation before it jeopardizes my living situation. Kindly address this matter promptly.

Hi, my family and I are returning to Canada (YVR) on January 13th, and we'll be driving to Nelson BC through mountain passes. Safety is a top priority. I reached out to Avis using their online chat to ensure we get a vehicle with winter tires for the journey, opting for a Hyundai Elantra based on the chat agent's assurance. However, upon calling Avis to confirm the booking before our flight, I was informed that the car doesn't actually come with winter tires but suggested renting chains at an extra cost. Knowing the inconveniences and limitations of using chains, given the time constraints with my flight leaves in 4 hours, and arrival in Vancouver on the 13th at 10:30 am, while my reservation is set for 8 am on the 14th, I'm left in a bit of a dilemma.

Hello, my name is Angela Green. I rented a Toyota Corolla on the 11th of this month to attend my daughter's cancelled event. Unfortunately, the car was returned in a very dirty condition due to the previous renter working at a cement factory. I cleaned it myself, as I have pictures to prove its dirty state and subsequent cleaning. I would like some of my money refunded or a free rental as driving in such a filthy car was unpleasant. Thank you.

Dear Sir/Madam, I reside in Sweden and am interested in renting a car from your company. Unfortunately, the only payment card I have is a VISA Electron, which is not accepted for rentals in Sweden based on the terms and conditions. An agent mentioned a potential solution would be for a friend with an accepted payment method to book the car and add me as an extra driver. I have a couple of queries: 1) Must the additional driver (myself) always have the original driver present when driving, or can I drive alone? 2) Is it possible for the additional driver to return the car unaccompanied, or does the main driver need to be there during return? 3) In Sweden, do additional drivers require their payment method in their name, or are an ID and driver's license sufficient? Although I have reviewed the relevant terms and conditions, these specific scenarios are not addressed. Thank you for your assistance and time! Best regards.

I made a car reservation for a one-way trip from Elmira Corning Airport today at 5 pm. The vehicle I received was extremely dirty inside and out. After informing the attendant, she agreed to quickly clean it, but she appeared unsure of how to proceed. This was my first time using Avis and likely my last. Despite calling ahead and being assured the car would be sanitized, it was not up to standard. I walked to the airport, and upon returning, the car had only been superficially cleaned. I had to walk back home to allow for more cleaning time. The manager was unavailable, and I requested a callback from another manager. The customer service did not meet expectations, and even the representative from the [redacted] number was unhelpful. I was shocked to learn that I might have to clean the rental car myself, which is unacceptable. Overall, my experience was disappointing.

I made two car rental reservations on separate occasions. The first rental was from 5/24 - 5/26, but I returned the car early. The reservation number is [redacted]2 US4. A $50 fee was charged to my credit card to hold the reservation, to be refunded upon pickup and payment with my debit card. However, the refund has not been processed after over a month and a half. The second reservation was for 5/30 - 5/31, and I extended it for two additional days. Reservation # [redacted]5 US1 also charged a $50 holding fee to my credit card, to be refunded when I picked up the car and paid with my debit card. Unfortunately, this refund has not been credited back to my card either.

Hello, I am writing to express my disappointment with the cleanliness of the car I rented from Avis on Friday. Despite choosing Avis due to the Covid Cleanliness measures advertised on your website, I was shocked to find blood and a booger on the visor, as well as blood and dirt on the fabric to the left of the steering wheel. The steering wheel itself was also dirty, and I had to clean it myself. As an Avis Preferred member, I have rented cars frequently and have never encountered such poor cleanliness standards. I kindly request a discounted rate or an upgrade for the remainder of my reservation to rectify this situation. Could you please advise on how you can address this issue? Thank you, Stephanie M. [redacted]

Hello, my name is Isabel Gonzalez. On the 20th, I rented a pickup truck from the San Francisco airport location. Initially, I was quoted $[redacted] for the rental from the 20th through the 22nd. On the 22nd, I called to extend my reservation, and they said it would be an additional $73. Instead of returning it on the 22nd, I planned to bring it back on the 23rd by 11:55 pm. When I went to return the truck, it was late, and I asked where to leave it. The person at the counter reassured me it wouldn't be considered late. To my surprise, I was charged $[redacted], which was unexpected. The staff member's guidance misled me, and I now seek a refund for the overcharge due to the confusion in drop-off instructions. I want to address this error promptly as it was not my mistake.

I am seeking a refund from Avis rental car, totaling $[redacted].45. The rental number is [redacted]96, and the payment was made from my personal account. This rental was necessary due to an accident covered under my auto insurance policy. Avis needs to refund me, direct billing my insurance company Esurance as part of the claim. However, my insurance company struggles to contact Avis, and I haven't been successful either. I am told there are personnel who can facilitate direct billing. The claim number for the accident is FXP-[redacted], and my policy number is PATX[redacted]. Thank you for your assistance in resolving this issue. Regards, Corey L S. Chief Executive Consultant Smithco Consulting

I rented a car during a snowstorm that caused a state of emergency, leaving us without power, heat, and freezing temperatures. I reached out to Avis customer service who advised against driving due to the dangerous conditions. When the weather improved slightly, I checked on the rental office and my work van that was parked outside at my own risk. Luckily, my work van was fine, but due to the unsafe conditions, I had to take it home. I didn't realize there would be a $[redacted] deposit, which left me short on funds for Valentine's Day plans with my wife. Despite the challenges, spending time with her was worth it. When I called the next day about the rental location opening, I was assured the situation would be resolved, considering the state of emergency. To my disappointment, I was still charged for more than one day at a rate different from the agreed deal. This unexpected charge is burdensome as I was expecting a deposit refund. My rental number is U[redacted]22. I hope to resolve this quickly as I have other financial obligations to manage, especially after celebrating my wife's birthday shortly after Valentine's Day.