Avis Customer Service Issues

I am extremely dissatisfied with the customer service I received at the Macon Location. Upon picking up my rental yesterday, I discovered a small hole in the windshield. After informing the agent, I was promised an Altima for today, only to be told by the agent at the location that there were no cars available and the Altima was being sent to Atlanta. The Jetta I was given instead is a Hybrid and keeps stalling, adding to my frustration. The customer service agent's rudeness and lack of professionalism made this whole experience very unpleasant.

I am reaching out to address a concerning issue I encountered with the rental car service. I rented a Toyota Highlander from the Avis Oseao/Brooklyn Park location on December 13, [redacted], and quickly realized the vehicle was not safe for snowy conditions in Minnesota. The tires were below legal tread depth, causing difficulty in stopping and putting me in a dangerous situation. Despite multiple attempts to seek help from customer service and the agency owner, the situation was not resolved. After leaving the vehicle at the location as advised, I later received unwarranted charges of $[redacted] for the rental period due to the neglect of providing a safe vehicle. Despite having no accidents or damages, the company refuses to acknowledge the overcharging and negligence in maintaining their vehicles. This issue needs to be rectified promptly to ensure customer safety and satisfaction.

I have a confirmation number [redacted]0US6 for a 2-day small SUV rental at Sacramento International Airport with Avis. As a Wizard preferred member C1152L, I encountered difficulty when trying to arrange for the car to be dropped off at the airport FBO. Despite initial challenges with an agent, the manager assisted me in obtaining a new Wizard Preferred number and offered a complimentary upgrade to a Ford Explorer SUV at no extra cost. The agreed-upon total was $[redacted].84, which the manager confirmed. I received a credit card fraud alert for an unauthorized charge of $1,[redacted].34 from Avis, which I promptly blocked. I am seeking clarification and resolution by contacting Avis to rectify the billing discrepancy and ensure I am charged the correct amount of $[redacted].84. The rental experience was marred by difficulties in applying my preferred number online, challenges reaching the local Avis office via phone, and a contentious interaction with a service representative before the manager intervened. The vehicle was returned to the Citation Service Center as instructed, and I request prompt assistance in addressing this billing issue.

I made a rental car reservation yesterday and called Avis customer service to confirm I could pick it up without a credit card. Despite being told I could use a utility bill, I was denied the rental at the Austin airport without a credit card or flight info. The manager offered to reimburse my $[redacted]+ Uber costs but not the $[redacted] rental since I was considered a "no-show." After a frustrating phone call with customer service, I paid for another Uber home. Today, I tried to rent from another Avis location, but they had no cars and no record of my reservation. I have spent $[redacted], desperately trying to secure transportation for my kids. I want a refund from Avis for the failed rentals and reimbursement for the Uber rides promised. I urge the company to address this swiftly. My reservation numbers are: [redacted]0US3 and [redacted]6US6. Thank you for your assistance.

Yesterday, I made a reservation for a rental car but encountered issues when trying to pick it up without a credit card as advised by Avis customer service. Despite providing a utility bill, I was unable to get the car without a credit card or proof of an outbound flight. After multiple Uber rides to and from the airport, I was unable to obtain the rental and was promised a reimbursement for my expenses. Feeling frustrated, I called Avis customer service but did not find a solution. Today, I tried renting another car from a different Avis location but faced more problems. They had no cars available, and I was not in their system despite having a reservation. I have now spent a total of $[redacted] and am seeking a refund for the failed rentals. I am also waiting for reimbursement on the Uber rides. The situation has been extremely stressful, and I want a resolution promptly. Reservation 1: [redacted]0US3 Reservation 2: [redacted]6US6 I appreciate any assistance.

I submitted this twice yesterday. Initially, I missed the call transfer, and on the second attempt, I didn't receive a call at all. Please assist. On 4/26/[redacted], I booked a rental car. Before spending $50 on an Uber, I phoned Avis customer service to confirm I could pick up the car without a credit card. They advised me to bring a utility bill, which I did. When I reached the Austin airport, I was informed I needed a credit card or proof of an outbound flight to get the rental. They couldn't help but offered to refund my $[redacted]+ Uber costs. I paid $[redacted] for the rental which I can't get back due to a "no-show." Despite contacting Avis again, I couldn't get assistance and had to Uber back home, spending more money. Today at 11 AM, I rented a car from another Avis location, aiming to resolve yesterday's issue. However, upon arrival at 5 PM, they had no cars and I wasn't in their system. I've spent $[redacted] trying to secure rides for my kids' school, and it has depleted my bank account. I want a refund from Avis promptly. I'm dissatisfied with spending so much time trying to resolve this rental issue. I paid upfront and want my money back, including reimbursement for the Uber rides as promised. Thank you for your assistance. First reservation: [redacted]0US3 Second reservation: [redacted]6US6

I rented a car from Avis yesterday, and unfortunately, it had mechanical issues today. Avis sent a tow truck at 2:53 p.m. to jump-start the car, allowing us to drive it briefly. It broke down again at an ice cream shop, where we received help to jump-start it. After the car stalled once more at our rental house, it is now being towed to an Avis repair shop. I'm hesitant to receive a replacement car and would like a refund for today's charges. I've been on hold with customer service for over 2 hours now. The keychain number is: [redacted]4 I have detailed times of the events and plan to email Mr. Joe Ferraro, CEO of Avis, at [redacted] to share this experience. Please promptly refund the charges for the troubled car now in your possession.

On Saturday evening, I called to rent a car. The agent took my debit card and mentioned a Nissan Versa at JFK Airport, providing confirmation number [redacted]. When I tried to book my hotel, there was an issue with my card as $[redacted] was charged mistakenly. After contacting my bank, SunTrust, they had to block the card. I had to use my sister's card for the hotel. Now, I am struggling to get a car as I wait for my new card to arrive in 5 to 7 business days. I am set to leave on the 17th with no card or car. I really need a solution as my trip to see my grandchild has been affected by this unfortunate situation caused by Avis.

I am inquiring about a $[redacted].00 charge on my bill for Avis reclaiming the vehicle. The car had to be retrieved from a towing lot by state police, which took them two weeks. I promptly informed Avis of the vehicle's location on the day of the accident, urging them to collect it swiftly. Avis representative, Muhammad at the Olympic Way Newark (Airport) location, explained that a necessary process was underway, beyond our control, potentially taking weeks. I phoned daily, pushing for a quicker resolution. Muhammad assured me that I would not incur charges during the retrieval period as Avis worked to get the vehicle back.

On May 15th, at Memphis airport, I had a troubling experience with Avis car rental. Despite prepaying, the counter assistant mistakenly swiped my credit card twice. This resulted in a $[redacted] hold for the rental, which was not clearly communicated during my reservation. I only had $[redacted] available on my card, causing inconvenience. While trying to resolve the issue by offering another card, the assistant assured me the $[redacted] hold would be refunded. However, I later discovered that I was charged twice for the same rental, jeopardizing my credit. I have always been a loyal Avis customer and faced this situation for the first time. I believe Avis should rectify this double charge promptly. Clarification and a resolution are essential to avoid any negative impact on my finances and credit.

I rented a car to drive from Florida to Maine, but it was not clean when I received it. During the trip, the maintenance light came on, and there was a persistent seatbelt alarm even though no one was sitting in the seat. We had to continuously buckle and unbuckle it, which was challenging with luggage on the seats. The car also had trouble in rainy conditions, and the windshield had a constant blur, making it difficult to see. The maintenance light is still on, so we haven't been able to use the car much. This situation has caused inconvenience, as we've had to make alternative arrangements and can't use the car for our upcoming trip from Northern Maine to Southern Florida. I've spent over 5 hours on hold with Avis trying to resolve these issues, and my husband and I are both frustrated. We also need a larger car, but no one can confirm availability in Maine. This is unacceptable and puts my family's safety at risk.

Case# [redacted]3 I had booked a vehicle for pickup at the Aventura Hotel at noon on 7/14. I missed my flight at 2:30 because I waited for someone from Avis from 11:30 to 2:30. Despite having a prepaid reservation, nobody showed up or informed me about the delay. After waiting on hold for over an hour, customer service provided me with a case number. As a result of this inconvenience, I had to rebook my flight for 7/16, pay additional hotel expenses, extend my car rental, and miss the birth of my son. The initial cost of $75 has now escalated to $[redacted]. I am requesting compensation for these additional charges caused by Avis' oversight. I urge the company to fulfill their responsibility and rectify this situation for their customers.

Regarding Rental Car Number [redacted] [redacted] 53 Initials: E.J. Email: J***********[redacted] Phone: [redacted] I made a reservation online for a rental car from Wednesday, July 21st, at 5:00 PM to Friday, July 23rd, at 5:00 PM. However, when attempting to confirm the reservation, the website did not accept my credit card details. After contacting the [redacted] number, I was informed that the Avis location on Rochester Road had availability and could extend the rental until Saturday, July 24th. Upon picking up the rental car between 4:30 PM and 5:00 PM, I inquired about potential prorated charges if I were to return the car earlier on Friday. The representative explained that charges are calculated per day, regardless of the return time. Hence, I decided to keep the car until Saturday. However, upon returning the car at 5:00 PM on Saturday, I found the office closed without a designated key drop box. Despite concerns, I left the car in the parking lot and subsequently contacted the [redacted] number. I was advised to go to the Avis location at the Airport in Waterford, although my rental was parked at the Troy office due to existing car issues preventing me from driving further. When I returned on Sunday, I explained the situation to a representative and was informed that the Customer Service Central Offices would handle any necessary price adjustments.

On August 13, [redacted], I rented a car from JFK Avis at 9:00 AM. By midday, I discovered that the key fob I was given had died, leaving me locked out of the vehicle. Despite contacting JFK Avis and being placed on hold for 45 minutes, I received no further instructions. After attempting to reach roadside assistance four times, I was kept on hold for over an hour without any assistance. When I informed the Avis location of my situation, they mentioned that once the keys are given to the customer, it becomes their responsibility. Although the fob was supposed to contain a physical key, it was broken and taped together by Avis. This left my toddler son and me stranded in the heat until 3:30 PM, when I had to resort to calling an Uber and replacing the key myself. The lack of help from both roadside assistance and Avis created an unsafe situation for us, and I believe I deserve compensation for the inconvenience and potential danger we faced.

I am having trouble extending my rental contract by just one day. I previously extended it from Tuesday to Saturday with the help of a manager overriding the system, when it was supposed to be until Sunday. Despite talking to six different customer service representatives, my call was abruptly ended whenever the issue became too difficult for them. Tuesday's representative efficiently extended the contract in 30 seconds. It only costs $3.95 to extend it until tomorrow, and I have another rental lined up with Avis for the following days. I find it unreasonable to incur late fees due to this simple matter still unresolved. I would appreciate a callback from someone respectful towards customers and representing Avis appropriately, in contrast to the unhelpful experiences I had with the supervisors today.

I rented a car through Costco Travel from Avis for the period of August 29 to September 5, [redacted]. The Avis Car Number is [redacted]0. Unfortunately, the car broke down on September 1 around 2:30pm. After multiple unmet promises of a tow truck to pick up the car, we were forced to leave the key inside and return to our hotel with a friend's help. The car was picked up the next morning. Avis assured us an Uber driver would take us to the airport for a replacement car, but two drivers failed to show up. We eventually had to rely on the hotel for transportation to the Bangor airport, over an hour away. This experience disrupted our vacation plans as we waited for hours. We are requesting a refund for the inconvenience. If needed, please contact me at [redacted]. Thank you.

Hello, I used Confirmation # [redacted]6US4 for a car rental in Split, Croatia, with a drop-off in Zagreb. I prepaid the $[redacted].92 total on June 29. I received the car in perfect condition on Sept. 16 at Split airport and returned it on time to Zagreb airport on Sept. 22. The Zagreb attendant confirmed everything was fine, and no further action was needed. However, I later received a text and email prompting me to return the car again and complete a survey. Despite ignoring these, my credit card was charged an extra $[redacted].80. I believe this is an error due to a delay in the attendant's process. I kindly request a full refund of $[redacted].80 to my credit card. Thank you for your prompt attention to this matter. I appreciate the service provided before this issue arose. Best, Margaret W.

I have previously sent over documentation regarding the rental agreement for Rental Car Reservation #[redacted]0-US-6. The car was rented on September 6, [redacted], at 2:19 PM in Dallas, Texas, and returned on the same day in San Antonio at 7:00 PM, only five hours later, not seven days later. The agreed charge was $[redacted].45 as indicated in the attachment. However, the USAA Card ending in [redacted] was wrongly charged $1,[redacted].86 for an additional 7 days of rental. The car was returned to the airport at 7:00 PM on September 6, [redacted], and we did not re-rent it. We believe there was an error at the San Antonio location where the car was returned. We request a prompt refund to the USAA Card ending in [redacted]. There is a Case No. [redacted]4, and we received an email response from Avis, stating they will not refund the money due to our recent bank inquiry. We request a refund at your earliest convenience. Thank you for your assistance, and for any further information needed, please contact me via email. Thank you, Mike Walrath.

On October 10, [redacted], we rented a vehicle from the Albuquerque, NM airport for 2 days, later changing the return location to our local airport on 10/12/[redacted]. Upon arrival, we found no staff to assist with the return. Eventually advised to park in any Avis spot by an individual resembling a car cleaner, we left the vehicle in slot B18 and returned the keys at the terminal at around 10:30am. Despite no Avis agent being present at the desk and the neighboring agent refusing to help page one, we followed the advice to drop the keys in the box, waiting 15 minutes in vain. Discovering a $[redacted].03 discrepancy on our credit card statement compared to the initial rental agreement, we contacted customer service who promised to refund $[redacted].00 for the extra day but claimed taxes and fees were non-refundable. Seeking reimbursement for these charges on a day the vehicle was unused proved challenging due to the absence of an agent to confirm the return on the agreed date of 10/12/[redacted].

I made a car reservation using your [redacted] number with Reservation #[redacted]2-US-1. I was informed that Avis would provide transportation to the rental location within 5 miles, but on the pickup day (Nov 1, [redacted]), they were unable to accommodate me despite a reminder call. As a result, I had to take an Uber to the site. Although I was expecting an economy or small car, I was given a Mitsubishi Outlander, which is not ideal for an elderly person due to its size and fuel consumption. I couldn't locate any information on my rental agreement about a surcharge for not driving 75 miles. When I asked a representative, they disconnected the call. Furthermore, Raul from customer service mentioned that refueling the vehicle would not be required as a compensation for the larger car, but I will only use a small amount of fuel. I was advised to drive extra miles to meet the 75-mile requirement. I am seeking reimbursement for two Uber rides totaling approximately $20 (excluding tips) and the minimum mileage penalty. Thank you for your assistance. Best regards, Freya L. Email: Freyalib@[redacted] Phone: [redacted]