Avis Customer Service Issues

I recently received a notification about a fine from Firenze Societa Autostrada, which I am denying as I believe I did not commit the infringement mentioned. The email I received lacks a return email address for further correspondence. The details provided are as follows: Rental Information - Booking Reference E[redacted]35, Rental Period from 11/08/21 to 07/09/21, Vehicle Registration GF358BJ. Fine Information - Traffic Charge: [redacted]15, Date and Time of the Offence: 03/09/[redacted], Issuing Organization: Firenze Societa Autostrada. On the mentioned date, I was in Grottaferrata and did not enter Tuscanian or Firenze territory at any point during my trip. Therefore, I do not agree to the charge of 48.80Euros on my American Express card as an Administration charge, as I am sure I did not commit the offense.

When I picked up the vehicle, it had half a tank of gas, and I was instructed to return it with the same amount, which I did. I refueled with around $40 worth of gas, which was approximately 12 gallons, allowing me to drive about [redacted] miles at 30 mpg. Despite only traveling [redacted] miles from Miami to Englewood, Florida, I encountered delays at the Port of Miami waiting for a shuttle to the rental car location. After waiting for several hours with no shuttle in sight, I decided to pay for a ride to the rental car office. Upon arrival, I found one clerk attending to around 60 customers, causing further delays.

Good evening, I am writing to express my disappointment with my recent car rental experience through the Avis app. I had a reservation for today, 24/11/[redacted], but encountered issues when I arrived at the rental office this morning. The agent was rude and seemed to discriminate against me, requesting documents such as a residence card and work contract, which were not mentioned as requirements during the online booking process. Despite providing my passport and driving license details online, the agent refused to proceed with the rental, causing me to miss important commitments. I am seeking a full refund for the inconvenience caused. Below are my booking details: Booking reference: 1[redacted]-GB-5 Pick up: 24/11/[redacted] 08:30 Drop off: 25/11/[redacted] Location: La Roche sur Yon train station I can be reached at [redacted] or via email at [redacted] Thank you for your attention to this matter. Best regards, Nabil Tedjani

Subject: Reservation [redacted]4DE5 Pick-up Date: 26.12.[redacted]/16:00 Pick-up Location: Berlin BER I was unable to receive the vehicle as the payment via credit card was not accepted, despite using the same credit card for booking and payment! Unfortunately, the desired contract could not be finalized. None of the offers, such as double cash deposit and more, were accepted. Requesting a refund of the advance payment! Looking forward to a positive response, Best regards, Irene R.

On October 5, [redacted], I completed the full payment for a rental car via Priceline with Avis as the designated rental company. The rental confirmation number with Avis is [redacted]53. Upon the scheduled return date, I returned the car on time, with a full tank of gas, and without any damage. The check-in attendant confirmed all was in order, allowing me to leave without any further requirements. However, I was surprised to discover that on the same day, Avis charged my credit card $79.45 without my authorization. I have obtained a receipt from the Avis website detailing various fees included in the charge. Since the rental was paid in advance and I did not approve this extra charge, I am looking to Avis to promptly refund the $79.45 to my Mastercard.

Our experience with renting a car from Avis started smoothly with Marvin being helpful during pickup at the airport. I inquired about returning the car early and spoke to him about prorated refunds. However, upon early return due to our repaired car, the staff seemed unprepared and claimed ignorance about refunds, referring me to the website. This lack of consistency in service was disappointing, regardless of the outcome of my refund request. I'm seeking assistance to address this issue with Avis. How can I escalate this matter further? Reservation Confirmation #[redacted]4US5.

I recently received three letters from Avis regarding two traffic offences in Preston on 28 Nov [redacted], each with a cost of £30. I have been unable to pay due to an online issue. One case, LQ[redacted]3, is listed as outstanding with £0. The other, LQ[redacted]3, was canceled and is now unavailable online. After a £30 charge, I called on 21st February and was told Avis had paid the fine, which isn't possible. Despite discussing a third offence in France, living there, and owning my car, no resolution was reached. I'm still waiting for the third £30 refund and confirmation of my details' removal from the system for data protection. I'm concerned about the validity of the phone number I called ([redacted][redacted]) and request my money back along with assurance of data removal to prevent potential fraud.

I need help finding the direct phone number for the Avis booth at Orlando International Airport. The number I have just goes to a general line in India. The Tampa Airport lists a direct number, but I can't find one for Orlando. I'm in a tough spot because I booked and checked out a car, but then it disappeared from the mobile app. I received an email asking me to pick up the rental, but it seems there was a mistake in the check-out process. The staff member may have noted the pick-up and return as the same day and time. When I contacted India, they simply told me to go to the location. I explained that I'm too far away for that. As a Preferred Plus member, my experience with Avis at Orlando International Airport has been a nightmare. Please, I just need the direct number to reach the Avis service counter in Orlando.

I returned my rental on March 19th but have not received my deposit refund. Dealing with your customer service has been frustrating. The branch staff seem confused, the manager was rude, and the customer service department seems unhelpful. It's been a disappointing experience. Can you please process my refund for deposit number [redacted]1US6, returned on March 19, [redacted]? I hope to receive a resolution soon without further complications. Thank you.

During our trip to a wedding in Lewes, DE, my fiancé and I faced a dilemma after accidentally locking the keys in the trunk of the Toyota Camry we rented from Avis. Despite efforts to resolve the issue, including having a replacement car towed to us for the wedding festivities, confusion arose about the location of our luggage. Initially directed to the Avis at Salisbury, MD Airport, we later discovered the car had been towed to BWI Airport, where our bags had supposedly been processed. Unfortunately, communication barriers persisted as calls to the BWI location went unanswered, leaving us uncertain about the whereabouts of our belongings. The situation escalated when my mom intervened and found the car empty, without our key or luggage, at an undisclosed location. Despite ongoing attempts to reach Avis for assistance and clarification, our concerns remain unaddressed as the promised supervisor call has yet to materialize. The ordeal has left us frustrated and seeking resolution regarding the missing items and the disarray in handling the situation.

I had a negative experience with Avis recently. I usually use Enterprise but had to rent with Avis this time due to Enterprise being closed on weekends. I made a reservation online for a small car for one week starting on October 8th with confirmation number #[redacted]9US0. When I arrived at Avis, I was told they had no cars despite my reservation. I was upset and even had to involve the police. As I waited, several other customers got cars without any issue. I am a 68-year-old retired attorney and demanded a refund for my $90 UBER cost and compensation for my time wasted. The person who refused to help me was a 25 to 30-year-old Hispanic man at the counter. I tried calling Avis at the airport but they hung up on me. If I don't receive my money back promptly, I will escalate the matter further.

I rented a car from Avis under reservation [redacted]1US4 / [redacted]92, and I had a concerning experience at the location on [redacted] Douglas St, Victoria BC. The attendant, "Richard," charged me $[redacted].25 for gas, mentioning it was a default amount that would be adjusted later. Despite driving exactly [redacted] kilometers and refilling the tank, I was still charged this amount. Moreover, the return process was delayed as there was no one present when I returned the car, and it took 40 minutes to complete the return process. We were eventually checked in 31 minutes after the scheduled return time and charged an additional $15. This experience was disappointing and uncomfortable. I hope Avis can investigate and address these issues promptly. Thank you for your attention. Jutta Ittner

I have not received any responses regarding my request (Avis case number [redacted]7). Dear Sir or Madam, My name is Dr. Thomas Noack, and I rented a car from Avis at Venice Airport from Friday night (16.09.[redacted]) until Monday afternoon (19.09.[redacted]) (contract number: [redacted]65). After facing some challenges with another rental company, I turned to Avis for a solution. Despite the higher cost, I trusted in Avis due to positive past experiences. However, upon driving the Fiat [redacted] provided by Avis, I encountered issues such as a dirty windshield impairing visibility during a thunderstorm, intense steering wheel vibrations, and continuous veering to the right. Due to time constraints, I was unable to call for road assistance. Upon returning the car, Simone T. (Employee number [redacted]) at the service desk empathized with my situation but was unable to provide a resolution. I am reaching out via email as advised, in hopes that Avis can address these concerns and uphold the positive image I had of the company. I eagerly await your response. Dr. Thomas Noack

I am an Uber driver with a rental car from Avis. I recently requested to extend my rental for another week by calling on Friday. However, I noticed that the payment was not deducted from my bank account. When I called to make the payment again, the representative accused me of driving a reported stolen vehicle by headquarters. She demanded that I return the car immediately and mentioned they would be closing my account. I inquired about making the payment over the phone and still returning the vehicle, but she declined the offer.

I have frequented Pittsburgh PA for many years, and recently, my experiences with Avis have been disappointing. The wait times in the Preferred line have been excessively long, often taking over an hour, with additional waiting time once directed to the waiting area. My most recent experience on Feb 6th was particularly frustrating, with over 2 hours spent waiting for a reserved vehicle in a cold garage. Despite reaching out to the manager via email, I have not received a response. It is concerning to see this consistent issue with wait times, especially when other rental companies like Budget and Hertz are able to provide vehicles promptly. Avis should consider partnering with another rental company to better manage the workload during busy times, rather than leaving Preferred customers waiting for hours in unfavorable conditions. I hope that Avis corporate can address and resolve this issue to improve the customer experience. Thank you, Linda Morin

I will be traveling to Sicily, Italy in 4 weeks. I have rented a car from AVIS with confirmation number [redacted]US2. My reservation includes Collision Damage Waiver (CDW) and Third Party Liability. However, the email confirmation I received doesn't specify the excess/deductible of the CDW policy. Could you please provide this information? The confirmation mentions the "estimated total" of my rental as $[redacted].64, which includes base rate = $1,[redacted], surcharge = $[redacted].36, and taxes = $46.28. However, my prepayment is $[redacted].98, which is higher than the estimated total. Why is that so? Additionally, I would like details on the cost and coverage of upgrades to CDW and Third Party Liability insurance. Please provide a contact number where I can purchase these upgrades if needed. Thank you.

I am a loyal AVIS customer using Wizard No. 4ZY71M. I need to rent a car from Nice Airport in France starting July 3 for a two-week period. Unfortunately, I arrive late at 10:30 pm when the Avis office is closed. However, my wife, Inez Cusumano, lands at 1:00 pm on the same day. If I book the car rental online with my wife's arrival time, can she pick up the car using her identification documents? Best, James A. Cusumano

Hello, I wanted to share my experience from renting a car at Hartsfield Jackson airport in May [redacted]. Shortly after leaving the airport, the car required maintenance. I contacted road service and exchanged the vehicle the following day. A new vehicle was provided to me without mentioning any upgrade. Upon returning the second car, the invoice was unexpectedly $[redacted] higher than the initially agreed amount. I contacted Avis, but Elizabeth informed me she couldn't resolve the issue. Even with American Express involved, they supported Avis. This business practice seems unfair, and I urge for the original agreed-upon price to be honored. I hope this situation can be rectified appropriately.

I had a car rental through the app and I extended my return date from the 4th to the 5th of July for $7. However, due to my own truck being fixed for smog, I extended it again to return on the 6th. This second extension cost around $60, totaling approximately $[redacted] with taxes and fees. When I tried to modify it on the app, it directed me to visit an Avis location. I called customer service and spoke with a representative named Paul, who wasn't able to assist me effectively. He quoted me over $[redacted] to modify the reservation, even though my app initially showed around $[redacted] for the changes. I am disappointed with the experience and wish to have the charges for yesterday and today waived due to the poor interaction with the customer service representative.

Dear X Support Team, I am reaching out to address the suspension of my @MamsEnStream accounts due to allegations of counterfeiting. I am confident that this decision stemmed from a misunderstanding, as my intentions on X were always positive and legitimate. My main goal was to share my love for football with my subscribers. The mentioned offending tweets were not from my accounts, but retweets of content that unknowingly violated policies. I apologize for any unintended harm caused by these retweets and am committed to being more vigilant in the future. My accounts were previously reinstated (Case #[redacted]) which indicates I was cleared of any wrongdoing. The recent suspension contradicts this and penalizes me unfairly. My presence on X is vital to me, and I hope a thorough review of my account history will lead to the lifting of the suspension. I trust in the integrity of the support team to reevaluate my case based on the facts presented. I appreciate your attention and hope for a fair resolution promptly. Sincerely, [Your Initials]