I'm working a natural disaster (the carr fires in Redding CA) and after ** straight day...

GetHuman-thewaywa's customer service issue with Avis from August 2018

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The issue in GetHuman-thewaywa's own words
I'm working a natural disaster (the carr fires in Redding CA) and after ** straight days of ** hr plus days I rented a small car from your Redding location to handle a family emergency in LA with the agreement to return it to LA airport. No sooner than I got to LA I get the call that I'm needed back in Redding so I come back and get in late and wasn't able to get ahold of anyone at the location as they were closed. Worked all day today up in the still scorching mountains with no service. I get off today and call your customer service department to arrange to drop off the Ford Fiesta at the Redding location instead, expecting a fee for being a day late and maybe a few bucks for changing the drop off location. What I didnt expect was to be told (by someone who barely spoke english) that the new total would be $***.** as opposed to the original $***. I told her I thought that was ridiculous and said I'd be forced to dispute those charges with my credit card company. She replied "yeah, okay perfect. You just do that. Thats fine" and hung up. I am beyond insulted to be treated in such a manner by your "customer service" representative and will be reaching out to the local news stations as well as letting each and every follower I have on my social media accounts know exactly why they should never do business with Avis rents if a more realistic solution can not be achieved. I could **** near buy a Ford Fiesta for $***.**! Unreal.

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Customer service issue
Reported by GetHuman-thewaywa
Aug 24th, 2018 - 3 years ago
Seen by 6 customers so far
Similar issue to 168 others
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GetHuman-thewaywa started working on this issue
Aug 24th, 2018 2:31am
GetHuman-thewaywa shared this issue with friends on Facebook
Aug 24th, 2018 2:32am
GetHuman-thewaywa indicated the issue is not fixed yet.
Aug 25th, 2018 3:38am
GetHuman-thewaywa indicated the issue is not fixed yet.
Aug 26th, 2018 12:46am
GetHuman-thewaywa indicated the issue is not fixed yet.
Aug 27th, 2018 3:09am