I would like to change the return flight for my mom. Her ticket number is...

GetHuman-piliriv's customer service issue with Avianca Airlines from January 2019

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The issue in GetHuman-piliriv's own words
I would like to change the return flight for my mom. Her ticket number is *** **** *** *****My mother fractured her spine last year and is under a special program here in the USA. She is still recovering from her injury. She needs the help of a caregiver. For this reason, she is not able to travel back to Bogota on Wednesday, January **. **Please help us to postpone her departure so she doesn’t lose her return ticket. Her husband is in Colombia and she would like to see him as soon as her health allows her to flight back. Please let me know what do I need to provide to get the extension for her return. She is **.
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Avianca Airlines

Customer service issue
Reported by GetHuman-piliriv
Jan 8th, 2019 - a mon ago
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Jan 8th 10:12pm