Refund requested, not received

GetHuman1032297's customer service issue with Avast! from August 2018

Help with my Avast! issue
The issue in GetHuman1032297's own words
requesting refund for product as the last incoming message from Avast was "Oops-this is embarrassing." From that point on my computer stopped working. Online support from Avast failed to fix anything. Ultimately, I was no longer able to do ANYTHING with that computer and had to purchase a new computer. ... What is the status of Refund Request *********? **Refund requested on *******. **No response received to date.
This is especially frustrating because I have paid for this product which failed to reinstate my old computer, in spite of Avast online support of about one hour, leaving me with an unusable computer. I do not feel that I should have to pay for a product*service that I am not using.
Refunding the $**.** plus tax of $*.**.
I have been an Avast customer for four years.
Prior request for refund, but no response to date.
I have an issue with Avast! too
How GetHuman1032297 fixed the problem
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Avast!

Avast Premium Cleanup Premium for * PC -* year
Customer service issue
Reported by GetHuman1032297
Aug 24th, 2018 - 4 mons ago
I have an issue with Avast! too
Fixed
Seen by 10 customers so far
Similar issue to 286 others
1 customer following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman1032297 started working on this issue
Aug 24th 5:47pm
GetHuman1032297 indicated the issue is not fixed yet.
Aug 31st 11:11pm
GetHuman1032297 indicated the issue is not fixed yet.
Aug 31st 11:17pm
GetHuman1032297 indicated the issue is not fixed yet.
Aug 31st 11:17pm
GetHuman1032297 indicated the issue is not fixed yet.
Sep 8th 6:46pm
GetHuman1032297 indicated the issue is not fixed yet.
Sep 8th 7:04pm