Refund requested, not received

GetHuman1032297's customer service issue with Avast! from August 2018

10 views | 286 similar | 1 following
Help with my Avast! issue
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The issue in GetHuman1032297's own words
requesting refund for product as the last incoming message from Avast was "Oops-this is embarrassing." From that point on my computer stopped working. Online support from Avast failed to fix anything. Ultimately, I was no longer able to do ANYTHING with that computer and had to purchase a new computer. ... What is the status of Refund Request *********? **Refund requested on *******. **No response received to date.
This is especially frustrating because I have paid for this product which failed to reinstate my old computer, in spite of Avast online support of about one hour, leaving me with an unusable computer. I do not feel that I should have to pay for a product*service that I am not using.
Refunding the $**.** plus tax of $*.**.
I have been an Avast customer for four years.
Prior request for refund, but no response to date.
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Avast!

Avast Premium Cleanup Premium for * PC -* year
Customer service issue
Reported by GetHuman1032297
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 286 others
1 customer following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address

Timeline

GetHuman1032297 started working on this issue
Aug 24th, 2018 5:47pm
GetHuman1032297 indicated the issue is not fixed yet.
Aug 31st, 2018 11:11pm
GetHuman1032297 indicated the issue is not fixed yet.
Aug 31st, 2018 11:17pm
GetHuman1032297 indicated the issue is not fixed yet.
Aug 31st, 2018 11:17pm
GetHuman1032297 indicated the issue is not fixed yet.
Sep 8th, 2018 6:46pm
GetHuman1032297 indicated the issue is not fixed yet.
Sep 8th, 2018 7:04pm