Item says it has been delivered but it has not

GetHuman-keirakis's customer service issue with Australia Post from August 2018

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The issue in GetHuman-keirakis's own words
The problem: Item says it has been delivered but it has not
GetHuman-keirakis did not yet indicate what Australia Post should do to make this right.
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Australia Post

Customer service issue
Reported by GetHuman-keirakis
Aug 22nd, 2018 - 3 mons ago
I have an issue with Australia Post too
Not resolved
Seen by 2 customers so far
Similar issue to 40 others
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Timeline
GetHuman-keirakis started working on this issue
Aug 22nd 2:17am