Purchased book title, Lasher by Ann Rice. I get error message: Error reading audio fi...

GetHuman-lgmorton's customer service issue with Audible.com from October 2018

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Purchased book title, Lasher by Ann Rice. I get error message: Error reading audio file. Please try again. If problem persists, send a bug report. I have sent bug report and have not heard anything.*What is my next step?
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Audible.com

Customer service issue
Reported by GetHuman-lgmorton
Oct 12th, 2018 - 2 mons ago
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GetHuman-lgmorton started working on this issue
Oct 12th 3:55pm