Audible.com Customer FAQ

This issue could be due to several reasons. One possible reason is that your payment information is outdated or incorrect. To resolve this, make sure to update your payment details with the correct information. If that doesn't work, it might be due to insufficient funds in your account. Please ensure you have enough balance in your account to cover the cost of your subscription. Also, please know that some banks may block certain online transactions for security reasons. So, it is worth getting in touch with your bank to make sure they are not blocking the transaction. If these suggestions don't work, it's best to try a different payment method if you have one available.

To cancel your Audible account, go to your 'Account Details' page on the Audible desktop site. Next, you should click on 'Cancel my membership' under the "Account Settings" section. Follow the on-screen instructions to complete the cancellation process. Please remember that any unused credits will be lost upon cancellation, so it is advisable to use your credits before cancelling your membership.

Lamentamos escuchar que has tenido un problema con la facturación de tu membresía de Audible. Normalmente, Audible cobra una cuota mensual por su servicio de suscripción, incluso si no utilizas la membresía para descargar o escuchar audiolibros durante ese mes. Si cancelaste tu membresía y aun así se te está cobrando, es posible que haya habido un error. Te recomendamos que revises tu suscripción en la sección de 'Detalles de la cuenta' de la página de Audible para asegurarte de que se ha cancelado correctamente. Si confirmas que la membresía está cancelada y sigues siendo cobrado, es posible que necesites resolver esto directamente con Audible o con tu proveedor de servicios financieros.