Me:Hi- I placed an order for three titles at the very beginning of May to use several o...

GetHuman569543's customer service issue with Audible.com from May 2018

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The issue in GetHuman569543's own words
Me:Hi- I placed an order for three titles at the very beginning of May to use several of my outstanding credits. I just went to download the books so I could listen offline and noticed they aren’t showing up in my library in the mobile app. So I’ve gone online and now see that those books are sitting in my cart but we’re never put in my library after I made the purchase using my credits. I have the correct number of credits left so they were definitely deducted from my account, I just never received access to my purchased items. Please help resolve this. Thank you!*Zebiesha:Thank you for contacting Audible. My name is Zebiesha and I will be assisting you today.*For security purposes please verify the name, email and billing address associated with your Audible account.*Our chat has been idle for * minute. Do you still need assistance?*Me:My name is Andrea Hornedo and*ly email is *****@***.com*and my billing address is **** Valley Falls Dr, Plano, TX ******Zebiesha:Thank you for that information. Just a moment let me verify your account to further assist you.*What are the titles?*Me: Love & Gelato, All Systems Red, and Sh*tshow!
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Audible.com

Customer service issue
Reported by GetHuman569543
May 17th, 2018 - 10 mons ago
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GetHuman569543 started working on this issue
May 17th, 2018 10:20pm