I purchased four criss cross sweatshirts for Christmas gifts and one for me. I told th...

GetHuman-kjleeker's customer service issue with Athleta.com from February 2019

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The issue in GetHuman-kjleeker's own words
I purchased four criss cross sweatshirts for Christmas gifts and one for me. I told the sales person that I heard that the serenity sweatshirt had complaints about poor wear and pulls in the fabric. She told me that was absolutely not the case. So I purchased the serenity sweatshirt. The one i have has been worn four times and has pulls in it and is a mess. I would like this replaced or refunded. I am so disappointed and also embarrassed that I gave these as gifts. Please let me know what to do about mine. I am happy to take it to a store, but also am very unhappy that the sales person convinced me it was fine. Thank you
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Athleta.com

Customer service issue
Reported by GetHuman-kjleeker
Feb 17th, 2019 - 8 mons ago
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GetHuman-kjleeker started working on this issue
Feb 17th 6:34pm