I Purchased * foot joy gloves at Golf Galaxy I Purchased the insurance. I called in to...
GetHuman3396614's Problem with a claim issue with Asurion from August 2019
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Before contacting them, items GetHuman3396614 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman3396614's own words
I Purchased * foot joy gloves at Golf Galaxy I Purchased the insurance. I called in to Asurion and Young man on the phone set up a claim for one glove but was having trouble setting up the claim for the second glove . He said he would take care of it and he was sending me an email with a UPS label. He told me I could return my two receipts with my two gloves. I’ve received one check because they said you have to mail in two separate UPS. I was told I could use one and they’re telling me they don’t know if I returned * gloves even though I already supplied them with pictures of the two gloves and the two receipts. I called on Tuesday and spoke to jam she told me I needed to go to UPS and get the ticket that shows the weight of the package so they could determine what was in the envelope. You tell me that you don’t know what you received!!!!. I told her there’s different size envelopes how can you determine what was in the package I am out raged that I have not received my additional check after calling three times . I’ve also sent three emails to my claims and never received a response. The next call will be to the New York State insurance department and the Better Business Bureau. Shame on you . ********** and **********.
GetHuman3396614 did not yet indicate what Asurion should do to make this right.
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