I placed a claim for stolen device back in Nov-Dec of ****. My husband and I stayed at...

GetHuman-juliijac's Problem with a claim issue with Asurion from July 2019

Help with my Asurion issue
First: share to improve GetHuman-juliijac's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-juliijac may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-juliijac's own words
I placed a claim for stolen device back in Nov-Dec of ****. My husband and I stayed at a hotel. The device was left inside the laundry center, when we went back to retrieve it, it was gone. We got an email from someone saying "Found your iPad call *** *** **** it's at the extended stay *** diemer road". We reached out to this person for giving them sometime to return it but they never answered. We also emailed but got nothing. We then understood this person was not going to return the device and reported it stolen. We put a claim in. Asurion said originally said the device was off. That's because we suspended the line immediately after it was gone. Then the Asurion rep said it was no registered slot for it. I have always maintained Total warranty protection for every line on my Verizon account. The three of us get on the line, (the asurion rep, Verizon rep and myself) and we "open up a slot" so that the warranty could be satisfied. I placed another claim. It was still denied or voided. I placed another claim in recently and now they are saying its after the event and outside of the ** coverage limit. You cannot win with these guys. Its just very disappointing. I just want resolve.

GetHuman-juliijac did not yet indicate what Asurion should do to make this right.

How GetHuman-juliijac fixed the problem

We are waiting for GetHuman-juliijac to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Asurion customer problems.
What Do I Do If I'm Having a Problem with My Asurion Claim?How Do I Make a Claim with Asurion?
Do you have a customer issue as well?
We can help you get Asurion's attention and get better help faster. Tap below to get started.
Having Asurion issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Asurion

Problem with a claim issue
Reported by GetHuman-juliijac
Jul 29th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 2944 others
0 customers following this

Timeline

GetHuman-juliijac started working on this issue
Jul 29th, 2019 4:56pm
GetHuman-juliijac indicated the issue is not fixed yet.
Aug 2nd, 2019 3:15am

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies