To Whom It May Concern,**I received your package yesterday morning and returned your pa...
GetHuman1636957's customer service issue with Asurion from November 2018
20 views | 1249 similar | 0 following
Help with my Asurion issue
Did that get it fixed?
Waiting to see if GetHuman1636957 fixed the issue with our suggestion.
The issue in GetHuman1636957's own words
To Whom It May Concern,**I received your package yesterday morning and returned your package with your replacement phone late yesterday evening via USPS. I called and spoke to several people at Asurion both Sunday and Monday to tell them that our lost phone which was reported on Friday, ***** was found and returned to us on Sunday, *****. Please be on the lookout for the replacement phone which you sent me, which I returned yesterday. I assume that you will get it back sometimes Wednesday and*or Thursday. Once received, if you wouldn’t mind, if it isn’t too much trouble, please remove the hold on my old phone. **Now on that note, I find it inexcusable that you will not release the hold on my old phone which was returned to us until you get this replacement phone back. I find it inexcusable because you have my money as my credit card has been charged. As it stands now, I can’t use my old phone, I shipped back your replacement phone and you have my money…how is that right!!! Also, the people who I called and spoke with yesterday to explain my situation are incompetent and actually hung up on me. My apologies for getting short with them, but I don’t like dealing with people who seem clueless as to my dilemma. Also, no one called me back after the hang-up. Absolutely, terrible…Tell Kevin (Taweel), John Lee says “hello”. No better, yet I’ll tell him when I run into him again. **John M. Lee
GetHuman1636957 did not yet indicate what Asurion should do to make this right.
I have an issue with Asurion too
How GetHuman1636957 fixed the problem
We are waiting for GetHuman1636957 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Asurion customer problems.