Hello,*I recently had my screen repaired through Claim ID *********. My phone number fo...

GetHuman-davidsag's customer service issue with Asurion from November 2018

10 views | 1096 similar | 0 following
Help with my Asurion issue
Did that get it fixed?
Waiting to see if GetHuman-davidsag fixed the issue with our suggestion.
The issue in GetHuman-davidsag's own words
Hello,*I recently had my screen repaired through Claim ID *********. My phone number for the line is *** *** **** with Verizon. Phone model is Samsung Galaxy S**.**The phone was working great for two days after the repair when today, I noticed a white line appear vertically on the screen. It's not a crack as its intermittently blinking*flashing. I believe that the display may be faulty.**I called ***-***-**** and was told to check if it was updated and my device is up to date. Then I was asked if I had another device to continue the call so we can troubleshoot my phone. Which I don't, so I was told about the online chat. I also asked if I was covered and was told that I am. Then I asked if I would be getting another screen repair and was informed that at this point a replacement would be a better solution. So here we are. Sorry for the long explanation. Please let me know what options I have available.

GetHuman-davidsag did not yet indicate what Asurion should do to make this right.

How GetHuman-davidsag fixed the problem

We are waiting for GetHuman-davidsag to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Asurion's attention and get better help faster. Tap below to get started.
Having Asurion issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-davidsag fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-davidsag
Nov 11th, 2018 - 4 years ago
Seen by 10 customers so far
Similar issue to 1096 others
0 customers following this
Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider


GetHuman-davidsag started working on this issue
Nov 11th, 2018 4:44pm
GetHuman-davidsag indicated the issue is not fixed yet.
Nov 11th, 2018 4:45pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies