Hello,*I recently had my screen repaired through Claim ID *********. My phone number fo...

GetHuman-davidsag's customer service issue with Asurion from November 2018

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The issue in GetHuman-davidsag's own words
Hello,*I recently had my screen repaired through Claim ID *********. My phone number for the line is *** *** **** with Verizon. Phone model is Samsung Galaxy S**.**The phone was working great for two days after the repair when today, I noticed a white line appear vertically on the screen. It's not a crack as its intermittently blinking*flashing. I believe that the display may be faulty.**I called ***-***-**** and was told to check if it was updated and my device is up to date. Then I was asked if I had another device to continue the call so we can troubleshoot my phone. Which I don't, so I was told about the online chat. I also asked if I was covered and was told that I am. Then I asked if I would be getting another screen repair and was informed that at this point a replacement would be a better solution. So here we are. Sorry for the long explanation. Please let me know what options I have available.

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Asurion

Customer service issue
Reported by GetHuman-davidsag
Nov 11th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 1096 others
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Items needed
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Account phone number
Cell service provider

Timeline

GetHuman-davidsag started working on this issue
Nov 11th, 2018 4:44pm
GetHuman-davidsag indicated the issue is not fixed yet.
Nov 11th, 2018 4:45pm