On Sept *, ****, I filed a Claim, ID: ********, phone ***.***.****.*I got a replacement...
GetHuman-bonbonci's customer service issue with Asurion from October 2018
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The issue in GetHuman-bonbonci's own words
On Sept *, ****, I filed a Claim, ID: ********, phone ***.***.****.*I got a replacement (note *) after a week, the phone wasnt working. I called & was told that I would get a note *. However, I was going to be out of the country for * wks & wouldn't be safe to leave at the door. Was told to call after I came back. The lady said she would put notes to that. *When back I called & was assured by *nd agent that I would get a note *. I got a note *. I called & the *rd agent said there weren't any available but to call within * wks, and request it again. I returned the note *. I called today, after one week, and was told by a supervisor that he couldn't send me a note *, because assurion wasn't an "upgrade" company. That he had to send me a note *. *My issue & problem is that, if all the * agents had told me the same thing, I would have kept the *nd note *, and not wait over a month for a new phone. I even bought protective cases for a note *, then returned to buy note *. But all * sgents that i spoke to had no problem in sending me the note *, until today when this supervisor decided he wasnt going to do it. *What I'm wanting is the note * that I was promised from the very beginning. I've been a loyal customer with att for over **years & with the insurance coverage for over ** years. Have paid in time every month. I believe that with that record I should get was I was promised. If indeed the * agents told me wrong, then the error should fall on them, not on me.
GetHuman-bonbonci did not yet indicate what Asurion should do to make this right.
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How GetHuman-bonbonci fixed the problem
I contacted headquarters & explained my situation. They were able to give me what I was promised. No hassles or deep investigation.
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