On Sept *, ****, I filed a Claim, ID: ********, phone ***.***.****.*I got a replacement...

GetHuman-bonbonci's customer service issue with Asurion from October 2018

Help with my Asurion issue
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-bonbonci's own words
On Sept *, ****, I filed a Claim, ID: ********, phone ***.***.****.*I got a replacement (note *) after a week, the phone wasnt working. I called & was told that I would get a note *. However, I was going to be out of the country for * wks & wouldn't be safe to leave at the door. Was told to call after I came back. The lady said she would put notes to that. *When back I called & was assured by *nd agent that I would get a note *. I got a note *. I called & the *rd agent said there weren't any available but to call within * wks, and request it again. I returned the note *. I called today, after one week, and was told by a supervisor that he couldn't send me a note *, because assurion wasn't an "upgrade" company. That he had to send me a note *. *My issue & problem is that, if all the * agents had told me the same thing, I would have kept the *nd note *, and not wait over a month for a new phone. I even bought protective cases for a note *, then returned to buy note *. But all * sgents that i spoke to had no problem in sending me the note *, until today when this supervisor decided he wasnt going to do it. *What I'm wanting is the note * that I was promised from the very beginning. I've been a loyal customer with att for over **years & with the insurance coverage for over ** years. Have paid in time every month. I believe that with that record I should get was I was promised. If indeed the * agents told me wrong, then the error should fall on them, not on me.

GetHuman-bonbonci did not yet indicate what Asurion should do to make this right.

How GetHuman-bonbonci fixed the problem
I contacted headquarters & explained my situation. They were able to give me what I was promised. No hassles or deep investigation.
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Customer service issue
Reported by GetHuman-bonbonci
Oct 17th, 2018 - 4 years ago
GetHuman-bonbonci shared how to fix
Seen by 30 customers so far
Similar issue to 880 others
0 customers following this
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GetHuman-bonbonci started working on this issue
Oct 17th, 2018 12:27am
GetHuman-bonbonci confirmed the issue is fixed. Hooray!
Oct 18th, 2018 1:38am

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