Before contacting them, items GetHuman-alexange may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-alexange's own words
Returning the call now a Manager by the name of Nancy I have calling since the **th of September and they refuse to connect me with her to solve my problem of my washer that I had * repairs. They schedule me for a *th repair for the same problem.*My extended warranty will finish in a week your company does not honey the lemon policy to exchange the defective washer they keep sending me repair people causing me to take off from work with no pay to patch it up. That is a bridge of contract and I like to talk to someone with authority to take care of this problem ASAP. Please have a Manager contact me at *** *** **** if I do not get a reply I will contact Better business and WTOP for help I do not have an other option. You service is unacceptable.*Thank you*Alexandra Angelakis
GetHuman-alexange did not yet indicate what Asurion should do to make this right.
I have an issue with Asurion too
How GetHuman-alexange fixed the problem
We are waiting for GetHuman-alexange to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Asurion customer problems.