My name is Brandy and I am not very satisfied by your customer service team. my mother...

GetHuman1124296's customer service issue with Asurion from September 2018

1 view | 661 similar | 0 following
Help with my Asurion issue
First: share to improve GetHuman1124296's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1124296's next move: call Asurion.
The best way to get your problem resolved is to tap the button below to start calling Asurion. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman1124296's own words
My name is Brandy and I am not very satisfied by your customer service team. my mother filed a claim on September *th **** about a replacement request of my iPhone * that was stolen. last day of usage was June *th ****. the response that my mother received from your team, "denied because I did not file within ** days" but I have photos and emails of the claim request which in fact was within the **-day time. I am upset because it's $*,*** phone that I am still paying for each month even though I have not had the device since June. I would like a replacement sent to me before the end of the week because like I said I'm paying for it. I was very disappointed with the company by the response. She even filled out an affidavit and sent a copy of her driver's license to the company proving her identity because they requested. .

GetHuman1124296 did not yet indicate what Asurion should do to make this right.

How GetHuman1124296 fixed the problem

We are waiting for GetHuman1124296 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Asurion customer problems.
What Do I Do If I'm Having a Problem with My Asurion Claim?How Do I Make a Claim with Asurion?
Do you have a customer issue as well?
We can help you get Asurion's attention and get better help faster. Tap below to get started.
Having Asurion issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1124296 fixes it.
This email address isn't valid

Asurion

Customer service issue
Reported by GetHuman1124296
Sep 10th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 661 others
0 customers following this
Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider

Timeline

GetHuman1124296 started working on this issue
Sep 10th, 2018 7:17pm