Early in July, I contacted asurion and they sent me a box to ship my **” HP laptop comp...

GetHuman932407's customer service issue with Asurion from July 2018

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The issue in GetHuman932407's own words
Early in July, I contacted asurion and they sent me a box to ship my **” HP laptop computer. I waited several days before I sent it in, I still had things to do. I finally had to say goodbye to my computer, and packaged it up and sent it in. asurion seemed sufficiently prompt about sending it back, but the repair wasn’t nearly as stellar. The plastic covering on the DVD drive on the right side of the machine was still missing* not sure how anyone could not see that deficiency? Then within no more than * days , it stopped working, or at least it would not turn on. I have “Smart Friend Service” with HP, so I called them and they helped me as far as they could, but it was to no avail. Therefore I have repeatedly reached out to asurion, and that thus far has yielded the same results ... nada. I do not know my next step. I suppose I have either called the wrong number, or the person that answers the phone for. Qmaster

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Asurion

Customer service issue
Reported by GetHuman932407
Jul 31st, 2018 - 3 years ago
Fixed
Seen by 21 customers so far
Similar issue to 445 others
0 customers following this
Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider

Timeline

GetHuman932407 started working on this issue
Jul 31st, 2018 11:53pm
GetHuman932407 indicated the issue is not fixed yet.
Jul 31st, 2018 11:53pm