Astro A** gen*** months ago I bought this headset but I'm really not happy with it. My...

GetHuman4875103's customer service issue with Astro Gaming from May 2020

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The issue in GetHuman4875103's own words
Astro A** gen*** months ago I bought this headset but I'm really not happy with it. My microphone is loose and not staying in position where I want it. Everytime I'm switching on my console I have to unplug a couple of times my USB charging station to get any sound to my headset. It's disconnecting from party sessions so I'm losing sound and can't hear my party (they can hear me). I have to restart and I have *to repeat all the process again, which is really annoying and time consuming. The headset is also switching off during game sessions. I was hoping during this time that there may have been an update that could have possibly resolved these issues. Unfortunately this didn't happen. For the amount of money this product cost I did not expect to experience these problems. I want these issues fixed or I would like to return the product. *Many thanks, *Martin Franek

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Astro Gaming

Customer service issue
Reported by GetHuman4875103
May 27th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 453 others
0 customers following this

Timeline

GetHuman4875103 started working on this issue
May 27th, 2020 9:31am
GetHuman4875103 indicated the issue is not fixed yet.
Jun 13th, 2020 10:02am
GetHuman4875103 indicated the issue is not fixed yet.
Jun 13th, 2020 10:03am
GetHuman4875103 indicated the issue is not fixed yet.
Jun 18th, 2020 3:39pm
GetHuman4875103 indicated the issue is not fixed yet.
Jun 18th, 2020 3:40pm