Yes , my son was approved for a Assurance Wireless phone a month ago , Tyler M. Gardner...

GetHuman4381194's customer service issue with Assurance Wireless from February 2020

Help with my Assurance Wireless issue
The issue in GetHuman4381194's own words
Yes , my son was approved for a Assurance Wireless phone a month ago , Tyler M. Gardner. But the phone has not been received yet ? The CS Representative even gave him a customer Number to keep to prove he was approved for a phone. Why hasn’t Assurance Wireless sent the phone yet ? Need Help !!! “Please “ wait time is **-** minutes ! The new phone was to be sent to him at the *** Frank Roberts Road Chuckey Tennessee *****. Phone Number to call was (***)***-****. He needs help. Had he have known that he could have applied through another company .. Could a customer service representative please call at the phone number provided , because My assurance Wireless phone is acting up .. idk what the problem is. But the same issue I have had for over a month now. I need help with my phone issue , and my sons phone never arrived in **-** days as promised him? I will try calling again ! But your hold time is far to long. I need for someone to call us about these important issues.. Thank You for your help and your prompt attention.., Sincerely, Susan Gardner

GetHuman4381194 did not yet indicate what Assurance Wireless should do to make this right.

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Assurance Wireless

Customer service issue
Reported by GetHuman4381194
Feb 20th, 2020 - 8 months ago
Fixed
Seen by 3 customers so far
Similar issue to 1742 others
0 customers following this
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN

Timeline

GetHuman4381194 started working on this issue
Feb 20th 11:01pm
GetHuman4381194 confirmed the issue is fixed. Hooray!
Feb 25th 5:10am

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