My name is Austin A. onyeka. I am an Assurance Wireless, Virgin Mobile customer for a v...

GetHuman-aonyeka's customer service issue with Assurance Wireless from February 2019

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The issue in GetHuman-aonyeka's own words
For them to reactivate my suspended services since * weeks ago due to their ineffective and inefficient of their customer services handling of customers files and updates. ... My name is Austin A. onyeka. I am an Assurance Wireless, Virgin Mobile customer for a very long time. Their customer service is very inefficient. They do not know how to keep the accurate records of their customers in order or updates. *This is my problem. They sent me a new phone in replacement *of my broken device. They requested for the old device to be *sent back to them. A return label was sent to me. They did not *give it enough time to receive the broken old device from me, ***they went ahead to suspend my services till now. They claimed *that they have not received the old device which was sent to *them two weeks ago. ** * *Each time I call them, the Philippine office would answer the call. their response would always be the same that the requested old device has not yet been received from me, and that's why my service is still suspended. It means that they do not know how to keep good records of the customers transactions or records in order. **This is my information: Austin A Onyeka. Cell phone number as (***)***-****. My Account Pin number is ******. *The track number on the label by which the old device was sent back to the Assurance Wireless was **** ******** **** **** **. The address on the label was ***** REEVES RD STE ****PLAINFIELD IN *****- ****. I have given them all these information too many times, but no one has is competent enough to track down the record of the old device that was sent back to them more than two weeks ago up till now. My services is still suspended. I am a disabled Cancer patient on infusion chemotherapy treatment in Houston, Texas Hospital. This is the reason why I am very frustrated, and angry towards Assurance Wireless customer service for their floppy record keeping of their customers transactions and files.**To recap, I sent back the old broken device to their USA office PAINFIELD OFFICE as the address provided to me on the label. On the label, I had a printed returned address information. Also, inside the labeled envelop, I enclosed it with a paragraphed letter stating my name, my cell phone number and a sentence that stated attached herewith is the old device broken device that I was requested to return back. All these information were to let them know who was the sender of the old broken phone.**Again, it is very frustrating up till now that no one is able to trace down the record of the returned package. This is very frustrating and unacceptable. It does not show me any competence of treating Wireless Customers right. I Have been without services for over two weeks now. * Please I need help to resolve this matter and reactivate my services back. Thanks for your cooperation in this matter. I look forward for fast attention to reactivate my services.**Austin A Onyeka*(***)***-**** Pin * *********** S. Gessner Rd ***** *Houston, Texas *****
It was very frustrating. I am a cancer patient at the hospital here in Houston, Texas, and this is my means of communicating with the hospital regarding my chemotherapy treatments.
Let them be efficient, effective in keeping customers records updates on time and reactivate my services ASAP.
yes
I already sent back to them the old broken phone that they requested of me to be sent back over two weeks ago. still, my services was suspended for no good reason. Their excuse was the package has not been received. Unacceptable by me. their customer services are inefficient.
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Assurance Wireless

My mobile phone servive
Customer service issue
Reported by GetHuman-aonyeka
Feb 7th, 2019 - 4 mons ago
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Feb 7th 11:01pm
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