Asiana Airlines Customer Service Issues

Dear Sirs, I have made reservations for two individuals to depart from Okinawa, Japan on March 20th at 1:00 pm heading to Tacloban, Philippines, with a return scheduled for March 27th at 6:30 pm back to Okinawa, Japan. The return journey is booked for March 27th at 6:30 pm from Tacloban, Philippines to Okinawa, Japan. I successfully secured our seats for the flights from Okinawa, Japan to Incheon, Korea, and from Incheon, Korea to Manila, Philippines. The return trips from Manila, Philippines to Incheon, Korea, and Incheon, Korea back to Okinawa, Japan have also been confirmed. However, I have not been able to reserve seats for the last portion of our trip between Incheon, Korea and Okinawa, Japan. I am seeking clarity on why this segment does not appear yet and what steps can be taken to ensure seats for the final leg of our journey. Thank you, C.N. Booking Reference: UIA5DP

Hello, initially I booked a ticket from Hong Kong to Busan with one change via Kiwi.com. After making the full payment, I received an email regarding changes to my flight schedule. The new itinerary includes a flight from Hong Kong to Seoul on April 1, [redacted]. This change affects my Seoul to Busan leg of the journey. Since both flights are under one reservation, the responsibility lies with the airlines to provide an alternative flight. I am frustrated about the lack of a connection flight for me. The passenger's name is WONG Chun-Kwok. Thank you.

During my recent flight with Asiana Airlines from JFK to Cebu, Philippines with my daughter, we encountered several issues that I hope can be avoided on our return flight to New York. Some of the issues we faced included not being given a bulkhead seat, despite the middle seat remaining vacant. The noise and constant movement in the back of the plane made it uncomfortable. Moreover, as a breastfeeding mother, I felt neglected during meal service as they served me last, and my baby was not offered a suitable meal. Additionally, during turbulence, the flight attendants speaking loudly in Korean added to my anxiety and fear. I hope that these issues can be addressed to ensure a smoother and more comfortable journey on our next flight.

Subject: Assistance Needed: Lost Baggage Claim Copy Hello, I need your help. I have lost the copy of the lost baggage claim that I require for insurance purposes. During our trip from Chicago to Seoul on flight [redacted] on March 1, our bags were tagged incorrectly with a final destination of ORD instead of Seoul. After submitting claims, our bags were delivered to Hotel Rian in Seoul on Tuesday, March 5. While everything else went smoothly, I have misplaced the lost baggage claim copy that was in the hotel safe along with some cash. The hotel has been contacted, but they have no record of it. Could you please email me a copy of the claim document filed under my daughter's name, Lauren A.? I signed it as Anna A. If any additional details are needed, feel free to ask. Thank you, Anna A.

Dear Sir or Madam, I am writing to address the inconvenience I experienced due to a flight delay, which resulted in me missing the free shuttle bus from the airport to the hotel. I understand that the delay was due to poor weather conditions. Despite this, I had to unexpectedly pay for additional transportation in Korea. My flight, OZ372 on April 19, [redacted], scheduled for 13:50, boarded over an hour late at nearly 3 o'clock and departed around 18:00. Unfortunately, the last shuttle to the hotel was at 22:20, and I arrived just after. I am inquiring about the possibility of being reimbursed for the additional transportation costs incurred. Thank you for your attention to this matter. Best regards, Magdalen L. +[redacted]4

Dear Asiana Airlines Customer Care Team, I am writing to report mistreatment during a recent flight experience. On April 1, I traveled from Manila to Los Angeles with a return on April 26 from Los Angeles to Manila on Asiana Airlines. The issue occurred on the Incheon to Manila leg of my journey back. Although my flight from Los Angeles to Incheon was fine, the service on the Incheon to Manila leg was unsatisfactory. In business class, I had selected beef bulgogi as my meal preference. However, I was informed later that this choice ran out, and I was presented with less desirable alternatives from economy class, affecting the level of service expected in business class. Despite the apologies and explanation from the crew, including an interaction with the flight manager and assurances of a complaint to the airline regarding the meal shortage, I have not received any follow-up communication since landing on April 28. This disappointing experience has made me reconsider flying with Asiana Airlines in the future. I urge for a prompt and serious response to address this issue. Regards, Durga Menghani Flight# 0Z701, April 28th Business Class, ICN to MNL Seat 11A

During my recent flight from Tao Luiting International Airport in Qingdao to Incheon on May 1, [redacted], I encountered some issues with the meal service on the plane. As a Hindu who does not consume beef or pork due to religious and cultural reasons, I was disappointed to find only beef being served. On my return flight to Qingdao on May 3, [redacted], chicken hamburgers with an expired date of May 2, [redacted], were served, raising concerns about the freshness of the food. Additionally, I faced difficulties with the cleanliness of my seating area as the flight attendant did not promptly collect the trash after the meal service, causing inconvenience and mess. I believe that better organization and attentiveness by the airline staff, particularly in catering to dietary restrictions and ensuring cleanliness, would greatly improve the overall passenger experience.

I have been an active customer and have flown with Asiana exclusively for the past four years, with over seven trips in the last two years alone. I was shocked to discover at the Asiana counter at Seoul Incheon International Airport that my mileage credit was zero. I need assistance regarding this issue. My name is Pascale Dang and my customer number is #[redacted]45. Here is a list of my flights in [redacted] and [redacted]. [redacted]: - Jan 2: LAX to Seoul (ICN) on Z0201 - Jan 3: Seoul to HCM (SGN) on Z0735 - April 2: HCM (SGN) to Seoul on Z0736 - April 2: Seoul (ICN) to LA (LAX) on Z0202 - May 2: LA (LAX) to Seoul (ICN) on Z201 - May 3: Seoul(ICN) to HCM CIT on Z735 I have already booked my upcoming trip on June 3rd with Asiana. In [redacted], my travel agent, Ms. Joanne from HanaTour in San Diego, confirmed that my miles were being credited for all my flights last year. I also believe my flights in [redacted] should have been credited. I have solely traveled with Asiana for my trips to Asia over the past four years. I would greatly appreciate your assistance with this matter. Thank you.

Hello, my name is Nurulando Imansyah Budi. I was scheduled to fly with Asiana Airlines on flights OZ762 (CGK-ICN) and OZ8953 (GMP-CJU) on May 14, [redacted], and return on flights OZ8936 (CJU-GMP) and OZ761 (ICN-CGK). Unfortunately, I could not board the flight as my last name was misspelled on the ticket compared to my passport. As a doctor specializing in Hypertension, it is crucial for me to attend the Hypertension Jeju [redacted] International Conference in Jeju, South Korea. I am kindly requesting Asiana Airlines to assist me with their special policy to correct my last name on the ticket from "Nurulando Imansyah" to "Nurulando Imansyah Budi." Your help in resolving this discrepancy issue would be greatly appreciated.

Hello, I wanted to share my recent travels to India on 1 May and my return to Canada on 16 May via Asiana Airlines. Unfortunately, my experiences with the airline were quite unpleasant. I want to highlight a major issue I faced upon returning to Canada at Delhi Airport with a staff member. She was very rude and did not allow me to bring my carry-on and laptop bag along with my 23 kg luggage. I was pressured into buying a large suitcase for Rs [redacted] in order to bring all my belongings back to Canada. This was a significant inconvenience and source of distress for me, especially since I was traveling with my 5-year-old daughter and wife. I am questioning why I was unable to bring my carry-on and laptop bag with me and noting that the food quality was below standards. I am seeking compensation for the harassment and inconvenience I faced at the airport, as well as a full refund for the suitcase. I appreciate your prompt attention to this matter. Thank you, Rohit G. [redacted] [redacted]

To Asiana Customer Service, My husband and I, elderly immigrants from the U.S. in our mid-70s living in Seattle, visited our home country after 4 years. We departed Seattle on April 8th and arrived at Incheon International Airport on April 9th. From April 25th to 30th, we enjoyed traveling to Jeollanam-do, Jeollabuk-do, and Jeju Island, marveling at the changes in our homeland. I am writing to express my gratitude to those who helped us during our trip to Jeju Island. Before our journey, I called Asiana Airline's customer service department to inquire about the necessity of bringing my U.S. passport as a U.S. citizen. The representative assured me that only an ID card, such as the passport card issued with the passport, was required. However, upon our arrival at Yeosu Airport on the 28th, we encountered an issue during the boarding process. The staff informed us that we could not travel to Jeju Island without a passport. Now that our trip to Jeju Island has concluded, I am relieved and thankful for the attentive service provided by Ms. Han at Yeosu's Asiana Airline check-in counter. Additionally, Mr. Ha, the head of customer service at headquarters, facilitated communication with my travel guide, coordinated responsible communication with the Jeju branch, and Mr. Lee, the manager in Jeju, handled the security personnel efficiently, guiding us to obtain our entry permits. I express my gratitude to Asiana Airline for the exceptional customer service and responsible management provided by these three individuals. To the new staff member who learned from this experience, I believe this opportunity will lead to becoming a great asset for Asiana in the future. With gratitude to "Asiana, dedicated to serving customers responsibly," I conclude this message. Mr. and Mrs. Lee Note: I intended to send this message while staying in Seoul, but due to internet connectivity issues, I am sending it upon my return to the U.S.

Hello, I encountered an issue on May 27, [redacted], involving a flight on Asiana Airlines OZ [redacted] from Bangkok to Seoul Incheon. During check-in, my wife placed her luggage in the plane cabin at the counter. Upon arrival in Seoul Incheon, after waiting for hours, she discovered her luggage was missing. The airline mentioned they would check and inform her by the next day. She is currently without clothes and is facing difficulty. Her name is Tunpichcha Intarakasorn. I would appreciate a prompt response. Thank you. You can reach me at +[redacted] 97 [redacted]. Best regards, Andrew Lee

Hello Asiana, I am delighted to reach out to you regarding my upcoming trip. I have a reservation with Air Seoul from June 1 to June 22, flying from ICN to HKG and then back from HKG to ICN. Due to a personal matter, I need to return to Korea on June 15, Saturday. Unfortunately, I couldn't find any customer service or service phone number for Air Seoul in Hong Kong, so I decided to contact you as a fellow family airline member. Could you please assist me in changing my return ticket to Korea? The passenger name on the reservation is recorded as BYUNGKI GIL. I appreciate your prompt response to my request. Thank you, BG Dream

Travelers' names are Tracy Luong and Chat Long with reservation number PNXCQK. They were flying from LAX to Incheon on 6/20/19, then from Incheon to Taipei on 6/26/19, and on 7/4/19 from Taipei to Incheon and back to LAX with a group of 13 people. Unfortunately, two passports were lost. On 6/26/19, they couldn't board their Asiana Airline flight to Taipei at 10:00 am due to stolen passports. After obtaining temporary passports, they missed their flight. Asiana Airline advised them to take a July 1st flight or book another airline. Choosing to fly the next day to Taipei, they faced issues on 7/4/19 when trying to check in for their return flight to the USA. Their seats were still available, but the flight was canceled. They were told to rebook the same seats at an additional cost of $[redacted], leading to the need for a refund. Contact them at +1[redacted] or [redacted] for further assistance. Thank you for your help.

Dear Support Team, I am contacting you regarding my parents' flight with the RSVP Code: TPLTG2. My father, Chuong Hung Vo, is scheduled to depart on 7/31/19 at 11 pm from LAX airport. I have a couple of questions on behalf of both my father, Chuong Hung Vo, and my mother, Anh Thi Ngoc Truong. 1) Can we purchase insurance for their tickets? If possible, please provide detailed cost information. 2) Is it feasible to reschedule the flight to a nearby date? If yes, kindly share available options or provide a link for scheduling. My father recently passed away, and I am in urgent need to attend his U.S. Citizenship Oath Ceremony in Los Angeles on 7/23/19. Unfortunately, this date is too close to the scheduled flight with insufficient time to obtain a passport. The expedited passport process advised by the Los Angeles Passport Agency takes a minimum of 2 weeks. I would greatly appreciate your prompt response. Feel free to contact me anytime via phone or text at [redacted] or email me at [redacted] Thank you for your assistance in advance.

I would like to request assistance with my booking under number 1[redacted]/OYES26. I reached out to explore changing my flight and was provided with a potential new option, but was not informed of any additional fare details at that time. My decision not to proceed with the change was made without any knowledge of this, assuming it would not incur extra costs. I believe it is unprofessional to expect passengers to pay more for a change they haven't approved. If I had been aware of these charges, I would have discussed them with the agent before making a decision. Please contact me at the earliest opportunity. Thank you.

Hello, my name is Huan Trung Nguyen Pham from California, US. I have a flight from LAX to SGN at 11 pm on Monday, September 30th, [redacted], with my dog. I need information regarding my connecting flight in Incheon, specifically if a visa is required for my pet, and entry requirements for Vietnam. My dog and its soft carrier weigh a total of 9 lbs or about 4 kilograms, with the carrier dimensions totaling 36 inches or 92 centimeters in length and 9.8 inches in height. To have my pet fly in the cabin with me, should I make a reservation or just prepare the necessary documents and arrive at the airport early? I am preparing veterinary health, vaccination, and USDA certificates for my dog. Are there any other documents needed for Incheon or Vietnam? Thank you.

Dear Asiana Airlines, I am writing concerning my membership under the number [redacted]27. I have accumulated enough points to qualify for a free ticket, but I am encountering difficulty purchasing one using my membership. The process prompts me for an account and password. Please advise on how I can obtain my password, as attempts to create a new account are unsuccessful and not linked to my current membership. Despite trying to use the "password forgotten" option on your website with my membership number, the system does not acknowledge it. When speaking with a company agent, I was instructed to create a password myself, a process with which I require guidance. Urgently needing to secure a ticket, I kindly request a resolution from you. Thank you for your help. NTX

I have a flight booked for the 30th of October from Tokyo to Seoul on Asiana Airlines OZ0177. Originally, we had a connecting flight the same day to complete the return leg from Seoul to London. However, our booking provider, LastMinute.com, informed us that our flight had been cancelled, and they offered an alternative flight 29 hours later, Asiana Airlines OZ0521. We inquired about compensation for the cancelled flight and the significant delay to our journey and were advised to contact Asiana Airlines directly. We are now reaching out to you to inquire if any accommodation will be provided in Seoul as a result of the flight cancellation. The booking is under my name, S. Sala.

Hello, My name is Stuart Kennedy, passport number [redacted]1. I was on flight LJ202 from Narita International to Incheon International, departing at 10:50 on the 15th of October. I had a very short transfer to London Heathrow for flight OZ521 departing at 14:30. Since these were different airlines, I had to pick up my baggage and recheck it with Asiana Airlines for my flight. Due to a delay in Narita, I didn't have the time but was fast-tracked by your airport staff. As a result, my baggage (1 case) is still in Korea. The Asiana Airlines representatives at the gate took my details and instructed me to contact you to arrange for my baggage to be sent to the UK. The baggage ticket number is A4G7BH with the barcode [redacted]. Could you please assist me in getting my baggage to Glasgow, United Kingdom, as my transfer from Heathrow to Glasgow was operated by British Airways? Thank you, Stuart.