My name is Yukiko Toyooka and my family and I took Asiana flight OZ*** on August ** fro...

GetHuman-ycooke's customer service issue with Asiana Airlines from August 2018

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The issue in GetHuman-ycooke's own words
My name is Yukiko Toyooka and my family and I took Asiana flight OZ*** on August ** from Japan to Icn., Korea and then Asiana flight **** from Icn., Korea to Seattle. At the Seattle airport, we forgot to pick up one of our pieces of luggage at the pick-up carousal and we are wondering if its possible to retrieve it somehow. *We don't know the luggage number, but we can tell you the numbers of the other pieces of luggage that it was with to help you track it :*OZ *******OZ *******OZ *******OZ *******OZ *******OZ ********We only have these * numbers out of * pieces of luggage, as the other tags were thrown away.*The bag will have one of our names on it as we are a family of *. I will give you our names so that you can match it to the piece of luggage:**John Cooke*Yukiko Toyooka *Kazuto Cooke*Ayana Cooke*Jade Cooke*Luana Cooke. **The piece of luggage is a smaller shoulder gym style bag that is black and blue with a "P K" logo on the front of the bag. **Our airline confirmation number from booking our flights is: PNTTIQ**Please let us know if there is someone else we need to contact and what else we can do to retrieve our lost piece of luggage. **Thank you for your help.

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Asiana Airlines

Customer service issue
Reported by GetHuman-ycooke
Aug 23rd, 2018 - 3 years ago
Seen by 9 customers so far
Similar issue to 159 others
0 customers following this
Items needed
Booking name
Booking reference number
Phone number
Billing address
Travel dates


GetHuman-ycooke started working on this issue
Aug 23rd, 2018 6:01pm
GetHuman-ycooke indicated the issue is not fixed yet.
Aug 23rd, 2018 7:31pm
GetHuman-ycooke indicated the issue is not fixed yet.
Aug 24th, 2018 10:07pm
GetHuman-ycooke confirmed the issue is fixed. Hooray!
Aug 26th, 2018 9:43pm

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