We ordered a couch and loveseat on ****** at the Atlanta Ga location of Ashley HomeStor...

GetHuman-slclough's Complaint issue with Ashley Furniture from August 2019

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The issue in GetHuman-slclough's own words
We ordered a couch and loveseat on ****** at the Atlanta Ga location of Ashley HomeStore. We were set up with delivery date of *******. The couch arrived damaged, ripped in several places. We were advised by the delivery drivers as well as a customer service rep at the store to refuse the couch so that it could be redelivered sooner than if we accepted the delivery and then filed a damage claim. We were informed the next available delivery date was *******. We were unhappy that it would be two more weeks meanwhile we had no couch to sit on as we sold our old one. We were told the delivery fee would be reimbursed for our troubles. We got a phone call several days later on ******* requesting us to confirm our redelivery set up. We were told it was available in the warehouse and set up for ******* as originally discussed. We were told it was all set and that we would receive a phone call two days prior to delivery with a delivery time window just like the first time. We began getting phone calls and voicemails several days later requesting us to coordinate delivery again. After multiple phone calls that were unanswered, I finally got ahold of someone on ******* who was able to find on my account that redelivery was NOT set up for ******* in fact and the next available date was not until *******. Today, ******* we went to the store in person to speak with a manager DeMarcus, who radioed up to customer service to “handle it herself” when she requested him to come to the desk at our request. She stated she had not received an email reply from the warehouse yet and gave us quite a bit of attitude. I insisted that she call the warehouse and speak to the manager. After some eye rolling, she called there and said the manager was not there as he works from home but that she got in touch with someone else there who confirmed that the first available date was *******. We insisted that they escalate it to the manager. The customer service rep sent another email, sighing the whole time, and supposedly CC’d her manager, the customer service rep who works tomorrow (she is off, conveniently), and the warehouse manager, explaining the situation. This is absolutely ridiculous that we won’t be getting a couch that we purchased until * weeks after the fact. It is not our fault we live in a location that is only delivered to every two weeks, and it is not our fault they have “no record” of our ******* delivery date.

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Ashley Furniture

Complaint issue
Reported by GetHuman-slclough
Aug 26th, 2019 - 2 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 743 others
0 customers following this

Timeline

GetHuman-slclough started working on this issue
Aug 26th, 2019 10:47pm