I ordered furniture from the Ashley store in Paramus, NJ, with plenty of time for deliv...
GetHuman-rmaurus's customer service issue with Ashley Furniture from December 2018
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The issue in GetHuman-rmaurus's own words
Have the sleeper couch delivered in time for my mom's arrival...as promised ... I ordered furniture from the Ashley store in Paramus, NJ, with plenty of time for delivery (* weeks notice). I ordered a sleeper couch and dining room table with * chairs that I needed for my mom's arrival on November *, ****. The furniture was guaranteed by the salesman to be delivered by November *th. The day before, I was informed that the couch was not in stock. Seriously?? With * weeks notice they tell me the day before?? That is unacceptable! And worse, there was nothing anyone could do to help me. I was to the store on November *th to speak to the salesperson who assisted me. He told me the couch was, in fact, on the truck that was delivering the table and chairs that day. Of course, only the table and chairs were delivered* no couch. The whole situation was unbelievable and he did not show an ounce of concern for what had happened. I called after the table was delivered to tell him no couch came. He would not even take my call or have the courtesy to return it. The woman I spoke to helped me get the credit for the couch. This is just an unacceptable situation. Sadly, I will never shop at Ashley's again.
They lost a good customer, as well as many of my friends and their families, etc.
At this point, there is nothing that can be done. I should have been helped at the time and been offered another sleeper couch with delivery as promised.
I have a lot of furniture that I need now that I will purchase elsewhere.
I called several times and even physically went to the store to speak to the sales rep who sold me the couch. He was VERY uninterested in the situation. He couldn't care less.
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How GetHuman-rmaurus fixed the problem
Buy their furniture elsewhere
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