Arlo Customer Service
Phone Number & Contact Information
How to contact Arlo Customer Service
The Editor's Notes on Calling Arlo
Arlo is a seller of wireless home security cameras. As a growing company with millions of users, it isn't surprising that Arlo receives many customer service calls each and every day.
Why Do People Call Arlo Customer Support?
People call Arlo customer support for a range of reasons, including:
- Help with selecting products
- Order and shipping status updates
- Assistance with installation
- Technical support and troubleshooting
- Subscription issues
- Billing questions
Best Practices for Calling Arlo Customer Service
There are several things that you can do to help ensure that your call to Arlo customer service is handled quickly and professionally:
- Check your eligibility for phone-based customer support. Customer service over the phone is available for 90 days after you purchase a new device. You can also receive phone-based customer service from Arlo if you have an active subscription.
- Make sure you are calling the right number. Use the dropdown menu on Arlo's support page to find the correct number to call for your country.
- Before calling, assemble documentation that is relevant to your case. This may include order numbers, product invoices, billing statements or previous correspondence between you and Arlo customer service regarding your case.
- If you are calling about an issue with a product, make sure you are near a computer so that you can troubleshoot along with the representative when you call.
- Have pen and paper handy so that you can take notes during your call.
How do Consumers Feel About Calling Arlo Customer Service?
Unfortunately, there are a lot of complaints online about the quality of Arlo customer service. Many people report having difficulty connecting with a human when trying to call Arlo. There are also concerns that Arlo customer service representatives often can't do much to address consumer issues or that resolutions promised are not actually completed.
What Kind of Issues can Arlo Customer Service Representative Resolve?
Arlo customer service representatives can resolve many typical customer service issues, including providing details about different products, assisting with installation, troubleshooting, assisting with subscription issues and researching billing problems.
What Can't Be Resolved With a Call to Arlo Customer Service?
If a product is malfunctioning, it may need to be returned for replacement or repair. While an Arlo customer service representative can provide you with the information you need to return the device, you will have to bring it to the post office or arrange for post office pick-up yourself.
If your problem is due to an incompatibility between your Arlo device and your computer or operating system, an Arlo customer service representative may be able to suggest a workaround, but will not be able to resolve the incompatibility.
What Should You Do If You Have an Unsuccessful Call with Arlo?
If you hang up the phone after talking to an Arlo customer service agent and feel as though your issue was not resolved or that your questions were not answered, don't give up. You may still have options available.
- First, review the notes that you took during your call. You may be able to identify parts of the conversation where there was a miscommunication or misunderstanding. Knowing about this can be helpful when you contact Arlo customer support again.
- Next, call Arlo back. Explain what took place during your previous call and ask for a resolution. The next representative you speak to might be in a better position to address your concerns.
- If your second call does not go well, consider getting in touch with Arlo in a different way. One of your options is to use the live chat service on Arlo's website or to submit a support ticket. Both these options provide you with a transcript of your communications with Arlo, something that can be useful if you have to escalate your case.
- Arlo also has a community support forum on its website. You may be able to connect with experienced users of Arlo's products, as well as Arlo specialists who may be able to provide on-the-spot help.
Conclusion and closing notes
You came here to see Arlo's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Arlo agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Arlo anyways and help you with your issue. Over the last 18 months, 7,344 customers like you have come in search of a phone number for Arlo and helped us confirm they don't have one. Common reasons that people try to call Arlo customer support department include Problem With The App, Return an Order, Billing, Technical Support, Setup Service and other customer service issues. Rather than trying to call Arlo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Arlo doesn't have any phone numbers. It's not always clear what is the best way to talk to Arlo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Arlo Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Arlo, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Arlo customers like yourself.
GetHuman does not provide call center services or customer support operations for Arlo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Arlo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.