Dear whom I may concern,**I am writing to express my frustrations with a recent experie...

GetHuman1710003's customer service issue with Argos from December 2018

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Dear whom I may concern,**I am writing to express my frustrations with a recent experience I had with Argos. I have been left heartbroken, anxious and depressed as I was misinformed by one of there staff member about my outstanding payment due on my Argos store card. In **** I was delighted when I got accepted for an Argos store card as I thought this would be a great opportunity for me to build my credit score. I made a purchase on the card for a television of £***.** and as the card was “buy now, pay later” I thought this would be the best opportunity for me to grow my credit score. I started making payments towards the television in January **** right through until October ****. Payments varying between £**-£**. I openly spoke with a member of staff called Karen on **th October **** at **:** regarding my current financial situation which was that I had just came out of hospital with reoccurring kidney stones and currently on the waiting list to see if I might be eligible for a transplant. Having been in and out of hospital for * months in agonising pain and off my work on long term sick on half pay, I still managed to pay my bills throughout this duration however missed one payment due to been in hospital and not having the reminder letter about the bill. I explained this to Karen on the phone and she had advised that due to a “good will gesture” she would remove the interest in order to avoid my account in any adverse credit. She also advised that I owed £**.** which I paid within the timescale she gave me. On Wednesday *th October I applied for a loan for private health treatment and got declined as it shows on my Credit file my account is in “arrears.” Shocked and upset by this I phoned Argos, having tried to get through * times, I eventually spoke to a lady who didn’t care about how I felt, basically advised me that it’s my own fault and that it will stay on my credit score for * years. Having trusted Argos in confidence and opened up to them, I felt embarrassed and very upset that they could treat there customers like this. I then spoke to a girl in the complaints department who advised me that they will investigate into this however I did miss a minimum payment in interest and that is why it shows my account is in arrears however I was advised that due to a good will gesture at the time this will be taking off. After been told that they will phone me back on Monday **th December, I phoned on Tuesday to see what is happening, once again took me four times to get through as someone evidently kept hanging up the phone to be advised that the complaints team are “too busy” that they will phone me back that day. Once again no phone call, I waited until Wednesday *th December to be told they had listened to the recording and that I wasn’t misled. I have requested proof of this voice recording. I am extremely disappointment and embarrassed by not only Argos but how they could treat their own customers like this. They have left me devastated that I can no longer get my treatment that I need. I’m ** years old and have advised Argos on my current situation and all this has done is add stress and worry to my day to day life. I have never missed a payment for any of my outstanding debts and I have always been accepted credit but now due to there misunderstanding, I will never get accepted for any credit for * years especially when I need it the most as my kidneys are failing and I need urgent care. Could you please resolve this issue as I do not have the energy nor the time to deal with all this. I am very poorly through all of it and my doctor has advised me I cannot get stressed. I have an outstanding balance of £** which I will be paying off however believe I should be getting compensation for the stress I have been put through your company. **I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.**Yours faithfully,**Shannon Stokes **Last four digits of credit card ******** Swift Crescent*Glasgow*G***QN

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Customer service issue
Reported by GetHuman1710003
Dec 7th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 465 others
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GetHuman1710003 started working on this issue
Dec 7th, 2018 3:04pm

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