Know I have not gone to Arbys * a long time due to the product received for carry out w...

Know I have not gone to Arbys * a long time due to the product received for carry out was not in any way like the picture depicted!! I ordered a chicken sandwich and even went as far as to point to the picture on their board so as to get what * I wanted!! It had been on a commercial with very crispy coating on the chicken...I shd have opened pkg before leaving store! When opening at home the chicken patty was not crispy at all but instead looked like it had been dipped in cornmeal then fried..even chicken seemed not cooked thoroughly...thus never again for fear of what I will get! There seemed to.b a problem at time I ordered and pd! The mgr a number of times would call for the chicken sandwich...appearing that the crew was not getting it done as they should have.