Received an Arby's ad in the mail today offering * pecan chicken salad sandwiches for...

GetHuman-mullanew's customer service issue with Arby's from June 2020

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The issue in GetHuman-mullanew's own words
Received an Arby's ad in the mail today offering * pecan chicken salad sandwiches for $* and small orange cream shake for $*.**. Went to Arby's **** at *** Temple Lake Dr., Colonial Heights, VA at *:** PM on ****** and ordered * chicken pecan salad sandwiches and * small orange cream shakes. Was charged $**.**. I objected and showed them the ad. First, the manager said I had failed to give them a coupon. I pointed out that it was an ad, not a coupon. She then said I had to ask for the price when I ordered. I said that was bull ****. She then gave me back $*.** which meant she was still overcharging me about $*.**. Receipt ref *******. To add insult to injury, the sandwich was poorly made. There was no evidence of apples or grapes and * lonely pecan. I had enjoyed the same sandwich the previous day at the Arby's concession on Ft. Lee. It was a delight.

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Customer service issue
Reported by GetHuman-mullanew
Jun 3rd, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 48 others
0 customers following this


GetHuman-mullanew started working on this issue
Jun 3rd, 2020 12:35am

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