My iphone *s Plus was stolen when I was in Baltimore (I live in Milwaukee) and I used F...

GetHuman1463917's customer service issue with AppleCare from November 2018

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The issue in GetHuman1463917's own words
My iphone *s Plus was stolen when I was in Baltimore (I live in Milwaukee) and I used Find My Phone - which said it was offline. I pressed the button saying it was lost, so I think it was wiped clean. At any rate, I did not get it back, so now I have a new phone - a *s - from my carrier, Consumer Cellular. I need to get all my settings and info from icloud downloaded to my new phone. Please call me on my temporary phone (a Tracfone flip phone) and walk me through these steps, so I do it right!
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AppleCare

Customer service issue
Reported by GetHuman1463917
Nov 1st, 2018 - a mon ago
I have an issue with AppleCare too
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Seen by 2 customers so far
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Timeline
GetHuman1463917 started working on this issue
Nov 1st 2:42pm