Have just received a replacement for my iPhone *s and have an intermittent an keyboard...

GetHuman-mglowa's customer service issue with AppleCare from June 2018

7 views
 | 
200 similar
 | 
0 following
Help with my AppleCare issue
Next: our robot will wait on hold for GetHuman-mglowa to get a AppleCare rep on the line!
Always use the GetHuman Phone tocall AppleCare. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-mglowa's own words
Have just received a replacement for my iPhone *s and have an intermittent an keyboard problem where if I am typing letters a-z, the "***" key is inactive and I cannot type numbers, punctuation or symbols. I have to touch over and over and sometimes it will then switch to numbers other time not, then the next time I open email or messages to text it works like it should. If I do get the number key to respond then tat same key does not go back to showing me letters A-Z. Is this an issue with the phone's operating system, or a keyboard issue?
GetHuman-mglowa did not yet indicate what AppleCare should do to make this right.
I have an issue with AppleCare too
How GetHuman-mglowa fixed the problem
We are waiting for GetHuman-mglowa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AppleCare's attention and get better help faster. Tap below to get started.
Having AppleCare issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mglowa fixes it.
This email address isn't valid

AppleCare

Customer service issue
Reported by GetHuman-mglowa
Jun 29th, 2018 - a yr ago
I have an issue with AppleCare too
Fixed
Seen by 7 customers so far
Similar issue to 200 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Where was the item purchased
Order number
Billing address
Name on the account
Timeline
GetHuman-mglowa started working on this issue
Jun 29th, 2018 8:08pm
GetHuman-mglowa shared this issue with others over email
Jun 29th, 2018 8:09pm
GetHuman-mglowa confirmed the issue is fixed. Hooray!
Jul 4th, 2018 3:38am
GetHuman-mglowa confirmed the issue is fixed. Hooray!
Jul 4th, 2018 3:38am