you have charged me and i do not have an account and your phone number is disconnected...

GetHuman3218644's Hacked Account issue with Animal Jam from July 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3218644's own words
you have charged me and i do not have an account and your phone number is disconnected. convenient!!!!!

GetHuman3218644 did not yet indicate what Animal Jam should do to make this right.

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Animal Jam

Hacked Account issue
Reported by GetHuman3218644
Jul 9th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 1774 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman3218644 started working on this issue
Jul 9th, 2019 2:19pm
GetHuman3218644 indicated the issue is not fixed yet.
Jul 10th, 2019 5:18pm
GetHuman3218644 indicated the issue is not fixed yet.
Jul 10th, 2019 5:19pm