I have a problem with responding to a family tree member. when I click on the members n...

GetHuman3835968's customer service issue with Ancestry.com from October 2019

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The issue in GetHuman3835968's own words
I have a problem with responding to a family tree member. when I click on the members name, I get a message: "We're sorry, this page is temporarily unavailable. You can try reloading the page, or come back later." I have been trying to open various peoples web site to review information about their tree and have been unsuccessful for better than a week. Is there some kind of issue with the Ancestry.com concerning this issue? I tried to telephone Ancestry.com using several phone numbers supplied on the main Ancestry.com web site and no results on talking to anyone. How can I resolve my question? Please email me about this issue. Thanks, an Ancestry.com customer for several years, Richard E Richardson, Norfolk, NE, or call me at Phone ***-***-****. I'm usually home most of the time. Thank you. Oh yes, I used to be able to chat with a live person years back, has that changed now?

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Customer service issue
Reported by GetHuman3835968
Oct 27th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 5507 others
0 customers following this


GetHuman3835968 started working on this issue
Oct 27th, 2019 3:47am
GetHuman3835968 indicated the issue is not fixed yet.
Oct 27th, 2019 3:41pm