I have a problem with responding to a family tree member. when I click on the members n...

I have a problem with responding to a family tree member. when I click on the members name, I get a message: "We're sorry, this page is temporarily unavailable. You can try reloading the page, or come back later." I have been trying to open various peoples web site to review information about their tree and have been unsuccessful for better than a week. Is there some kind of issue with the Ancestry.com concerning this issue? I tried to telephone Ancestry.com using several phone numbers supplied on the main Ancestry.com web site and no results on talking to anyone. How can I resolve my question? Please email me about this issue. Thanks, an Ancestry.com customer for several years, Richard E Richardson, Norfolk, NE, or call me at Phone ***-***-****. I'm usually home most of the time. Thank you. Oh yes, I used to be able to chat with a live person years back, has that changed now?