I have tried to enter my email address and password, but your system tells me that the...

GetHuman-wishigan's Setup Service issue with Ancestry.com from August 2019

Help with my Ancestry.com issue
Top Tip from another customer
If you are looking to set up service just call in and you can get it done quickly it is usually the first option in calling in.
The issue in GetHuman-wishigan's own words
I have tried to enter my email address and password, but your system tells me that the address is already in use. And since I don't know the password, I cannot activate my dna account. I've tried to do this with two different ID's, but in both cases it said that they were already in use.*I need the password for either* *****@***.com or *****@***.com.*Without access, the dna kit is of no use.*William Brennan

GetHuman-wishigan did not yet indicate what Ancestry.com should do to make this right.

How GetHuman-wishigan fixed the problem
Kept trying different passwords until one worked. I received no outside help from Ancestry or their pay for help "experts".
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Ancestry.com

Setup Service issue
Reported by GetHuman-wishigan
Aug 9th, 2019 - 2 years ago
Fixed
GetHuman-wishigan shared how to fix
Seen by 11 customers so far
Similar issue to 5038 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday

Timeline

GetHuman-wishigan started working on this issue
Aug 9th, 2019 1:11pm
GetHuman-wishigan indicated the issue is not fixed yet.
Aug 9th, 2019 10:23pm
GetHuman-wishigan indicated the issue is not fixed yet.
Aug 10th, 2019 2:23pm
GetHuman-wishigan indicated the issue is not fixed yet.
Aug 10th, 2019 2:27pm
GetHuman-wishigan confirmed the issue is fixed. Hooray!
Aug 10th, 2019 2:45pm

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