July *, ******Attn: DNA Support **Re: my order * ********* placed online ******* - thr...

GetHuman-stellabo's customer service issue with Ancestry.com from July 2018

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The issue in GetHuman-stellabo's own words
July *, ******Attn: DNA Support **Re: my order * ********* placed online ******* - three kits received**Kit * H*S-*H*B-*N*L-*G*Y: returned to Ancestry *****Kit *s H*J-*X*E-*N*M-*X*K and * H*Q-*X*T-*X*Y-*D*H: just mailed *****I am very concerned! The DNA kits ordered were not delivered to the correct address. When filling out Ancestry's order form, I gave my address as P. O. Box ******, Marietta, GA *****. For some reason (I do not know why nor how!), you shipped the kits to another city...to a family member's home where I visit occasionally. No one was there expecting a package and when finally found, it was sitting outside on their front porch!**We have a number of questions and need your help. Have our kits been rendered "useless" having been exposed to travel temperature heat as well as that of Summer's heat while lying outdoors at the wrong address? Inside the kit, it states ** degrees C (** degrees F) as maximum temperature for storage. Obviously, the solution inside the vials requires protection from heat.**Nonetheless, with much concern regarding the accuracy of our DNA results, my son, daughter, and I have gone ahead with our saliva samples and activated our kits. Per the above-listed, two of the kits were taken to the post office yesterday* the other was mailed approximately June **.**Is there a way for you to determine whether or not these * kits are any "good"? If so, how soon will you know? Please allow me to hear back from you as soon as possible via my personal Email. Time is of the essence. Any attention given to this request will be very much appreciated. Thank you for your time.**Stella Bond McMickle******@***.com

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Ancestry.com

Customer service issue
Reported by GetHuman-stellabo
Jul 7th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 905 others
0 customers following this

Timeline

GetHuman-stellabo started working on this issue
Jul 7th, 2018 12:24am