Our daughter signed up my husband for ancestry.com* my husband and I have one computer...

GetHuman-powersti's customer service issue with Ancestry.com from May 2018

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The issue in GetHuman-powersti's own words
Our daughter signed up my husband for ancestry.com* my husband and I have one computer and sent in our individual DNA tests* the report I received is basically a 'non-report' with one first cousin, then *rd & *th cousins with email names* my husband cannot even get his report even though he received an email notice that his report was ready. 'when I tried to get more facts from my DNA report, it ended up saying my mother was my step-grandmother, but no other details. We were not told we had to join one of the family trees before doing our DNA testing, and now my report says I can get more information if I will buy a subscription to ancestry.com. This is totally false advertising and seemingly a gimmick for more and more money. I want my DNA information as advertised, not just requests for more money* I am retired and could barely afford to get the DNA tests. One of my many first cousins' reports seems to indicate I have a half-brother* I know this person and want to find out for sure as he has Alzheimers, so the quicker I find out the better! Julianne K Powers

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Ancestry.com

Customer service issue
Reported by GetHuman-powersti
May 19th, 2018 - 2 years ago
Fixed
Seen by 25 customers so far
Similar issue to 241 others
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Timeline

GetHuman-powersti started working on this issue
May 19th, 2018 12:23pm
GetHuman-powersti indicated the issue is not fixed yet.
May 19th, 2018 5:36pm
GetHuman-powersti indicated the issue is not fixed yet.
May 22nd, 2018 2:37pm