I am handicapped and cannot walk upstairs. Despite my indicating my status I was given...

GetHuman3921689's customer service issue with Amtrak from November 2019

Help with my Amtrak issue
First: share to improve GetHuman3921689's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3921689 may need:
Who made this booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman3921689's own words
I am handicapped and cannot walk upstairs. Despite my indicating my status I was given an upstairs room or offered the option of pay *** plus more dollars to get a handicapped room. Out of my budget.**First, handicap options are not to be for sale to the highest bidder.**I made several calls to customer service and was told I could not change rooms.**On arrival I spoke to the conductor. She kindly gave me a downstairs room.**After that everything was wonderful. My cabin attendant Greg was awesome and delivered my meals.**If only the heater worked in my room it would have been a ** out of ** at that point.**During the booking process the whole situation would have been avoided if I had the option to select a downstairs room.**Outside of that it is hard to believe that Amtrak is allowed to operate outside of the current ADA laws.**Thank you

GetHuman3921689 did not yet indicate what Amtrak should do to make this right.

How GetHuman3921689 fixed the problem

We are waiting for GetHuman3921689 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Amtrak customer problems.
How Do I Get a Refund from Amtrak?Do Kids Need ID to Travel on Amtrak?How Do I Cancel My Amtrak Reservation?How Do I Cancel My Amtrak Reservation?How Do I Change the Date of My Amtrak Reservation?
Do you have a customer issue as well?
We can help you get Amtrak's attention and get better help faster. Tap below to get started.
Having Amtrak issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman3921689
Nov 14th, 2019 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 220 others
0 customers following this


GetHuman3921689 started working on this issue
Nov 14th, 2019 2:05pm