On *********, I placed a service call to check my electrical & door bell, I was assigne...

GetHuman5886973's Complaint issue with American Home Shield from March 2021

Help with my American Home Shield issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5886973's own words
On *********, I placed a service call to check my electrical & door bell, I was assigned a contractor Ryco electric co, to which I was contacted to setup a time to come out to my home. Ryco setup a Saturday appointment, then I then received a call back, from Ryco stating they were no longer doing Saturday appointments, so they suggested their time frame for during the week, which I discussed that my tenant works during the week, and wouldn’t be available due to her working, the time frame wouldn’t work, so Ryco suggested I contact AHS, to tell them we couldn’t come an agreement. I contacted AHS to assign me another co, I’ve yet to be assigned another co, I’ve had service call to check my furnace, water heater, with no problem which was completed on ****, so I called back to AHS this morning to inquire about my other service request. I was told that there isn’t another co, to do the work so if I can’t use Ryco I won’t be getting the service, from my warranty to which I’m paying every month for coverage. I have never ever received such poor customer service with any co, Ryco stated to me that AHS can’t get this issue resolved because they don’t have another co that’s licensed and bonded to do the work, I guess they were right, this is terrible service and unacceptable.*Angela Sullivan

GetHuman5886973 did not yet indicate what American Home Shield should do to make this right.

How GetHuman5886973 fixed the problem
I wanted to be able to contact AHS, at their corporate level, not some customer service rep., can you provide me an email address to contact AHS.*Angela Sullivan
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American Home Shield

Complaint issue
Reported by GetHuman5886973
Mar 25th, 2021 - a month ago
Fixed
GetHuman5886973 shared how to fix
Seen by 3 customers so far
Similar issue to 956 others
0 customers following this
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