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American Home Shield Customer FAQ

Top Answers & How-to Guides

What is American Home Shield's Phone Number?

The question we are asked most often is about how to talk to American Home Shield customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about American Home Shield customer service, get an answer now.

Recent American Home Shield Customer Questions

I need to talk with someone regarding the monthly automatic payment from my credit card, but I'm being issued a new card, due to fraudulent transaction on my card

We can certainly help with that. If you're changing your card, you will want to update your payment information to ensure your coverage continues uninterrupted. Log in to your online account via the American Home Shield website. Once logged in, navigate to the "My Account" section. There you will find an option to "Update Payment Info". Follow the prompts to update your credit card information. If you encounter any issues, remember our phone support is available to help guide you through the process. For security reasons, ensure that you have your account information handy when you call.
Asked Apr 2, 2024 7:33 PM

Help me with my American Home Shield customer service issue

Service Requests

How does American Home Shield work?

American Home Shield provides home warranty plans that cover repairs and replacements for various home systems and appliances....

Is there a limit on the number of service requests I can make?

American Home Shield typically allows customers to make multiple service requests as per their home warranty plan, but fees may...

How quickly can I expect a service provider to be assigned to my request?

The assignment of a service provider can take a few hours to a couple of days, depending on the service requested and provider...

How can I view the status of my service request?

Individuals can track their service request status with American Home Shield by visiting their website, where a customer portal...

What happens if I exceed the coverage limits in my warranty?

Homeowners with an American Home Shield warranty must be aware of coverage limits, as costs exceeding these limits will be...

Are there any limitations on service calls or repairs?

American Home Shield has specific limitations on service calls and repairs based on the chosen plan. Coverage may exclude...

Coverage Details

What does an American Home Shield home warranty cover?

An American Home Shield home warranty generally covers major home systems and appliances, including heating, electrical,...

What is not covered under an American Home Shield warranty?

American Home Shield warranties have exclusions, including pre-existing conditions, cosmetic damage, lack of maintenance...

What additional coverage options are available?

American Home Shield provides various additional coverage options to enhance home warranty plans. These include protection for...

Claims Process

What is the deductible for service requests?

The deductible for service requests with American Home Shield depends on the plan selected by the homeowner, which can...

What if I'm not satisfied with the service provided by the contractor?

If a customer is dissatisfied with a contractor's service through American Home Shield, they should first communicate their...

What is the process for selecting a service contractor?

American Home Shield has a systematic approach to choosing service contractors, focusing on experience, qualifications, and...

How do I file a claim with American Home Shield?

To file a claim with American Home Shield, visit their website and locate the claims section. You will need to provide details...

Policy Management

Can I transfer my American Home Shield warranty to a new homeowner?

American Home Shield warranties can usually be transferred to new homeowners, which is beneficial for them. The original owner...

Can I cancel my American Home Shield warranty?

Yes, homeowners can cancel their American Home Shield warranty. The cancellation process differs depending on the warranty...

Is there a waiting period for coverage to begin after purchasing?

Yes, American Home Shield typically enforces a thirty-day waiting period after purchasing a home warranty before coverage...

Can I request service for pre-existing conditions?

American Home Shield generally excludes pre-existing conditions from coverage, meaning any issues known prior to the warranty’s...

Discounts and Eligibility

Are there any discounts available for multiple properties or long-term contracts?

American Home Shield offers potential discounts for multiple properties and long-term contracts, which vary by location and...

What types of properties are eligible for a warranty?

American Home Shield generally offers home warranty coverage for diverse residential properties like single-family homes,...
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