Unfinished status on service for washer. *"Shield" is the right word for AHS, with emp...

GetHuman-globalka's customer service issue with American Home Shield from July 2020

Help with my American Home Shield issue
The issue in GetHuman-globalka's own words
Unfinished status on service for washer. *"Shield" is the right word for AHS, with emphasis on Shield Against Customers. Unable to get through to them on their multiple *** numbers (hold times up to ** minutes - hung up)* unable to follow up with service person at American Appliance (whose previous service inadequacies I elevated to AHS Exec Offices, but unable to get thru to that phone line now either - requires "representative's extension"). AA doesn't not answer phone nor have a recording.*AHS must be paying some tech really well to insure that no one can Chat, Contact, Call. When I attempt to do any of these, already logged in to my account, message says "log in to your account?) As soon as I get this resolved, I am cancelling, probably by snail mail, as there also seems to be no feature to delete my current credit card, just to enter a new one! *Long time member totally fed up with these people.

GetHuman-globalka did not yet indicate what American Home Shield should do to make this right.

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American Home Shield

Customer service issue
Reported by GetHuman-globalka
Jul 6th, 2020 - 4 months ago
Fixed
Seen by 7 customers so far
Similar issue to 720 others
0 customers following this
Items needed
Account Name
Account number
Phone number
Email address
Last 4 digits of SSN
Date of Birth

Timeline

GetHuman-globalka started working on this issue
Jul 6th 4:50pm
GetHuman-globalka confirmed the issue is fixed. Hooray!
Jul 6th 9:11pm