Our upstairs AC isn’t working, Douglas Mechanical came out and gave us an estimate. My...

GetHuman4881974's Overcharge/Strange charge issue with American Home Shield from May 2020

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman4881974's own words
Our upstairs AC isn’t working, Douglas Mechanical came out and gave us an estimate. My husband told them we are getting bids to REPLACE the unit. They said ok. When I attempted to call them back, they never returned my call. So now we are using someone that we know. Why is our AC being reviewed and denied??**I called AHS and was on hold for over * hours total. I was speaking with Angel, she wasn’t able to actually answer my questions, I requested to speak to someone else, she put me on hold again! **Also we have * separate charges for our Refrigerator. Originally Big Kountry was supposed to come out, yeah that didn’t happen, so I called AHS again to request that GE come out. GE was wonderful! Very professional, and quickly repaired my refrigerator within an hour! ***I am looking forward to hearing back from someone very soon regarding our total dissatisfaction with AHS! *Thank you

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American Home Shield

Overcharge/Strange charge issue
Reported by GetHuman4881974
May 28th, 2020 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 316 others
0 customers following this


GetHuman4881974 started working on this issue
May 28th, 2020 5:26pm