Our Hot Point refrigerator went out on Saturday Nov **, we called AHS (whom we have bee...

GetHuman-girlsw's customer service issue with American Home Shield from December 2019

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The issue in GetHuman-girlsw's own words
Our Hot Point refrigerator went out on Saturday Nov **, we called AHS (whom we have been with for ** years) The customer service department said they would notify one of their repair companies and they (the repair company) would contact us on Monday. We received a call on Monday the **th and they said they would be out on the **th. On the **th a repair person (an I use the term loosely) came out. He open the door of the freezer and took a picture with his cell phone, and informed me it needed a mother board and a display board. When I questioned why he didn't hook it up to the computer like all the other repair men that have fixed parts on the fridge in the past, he looked at me like I had two heads. He then told us it would be * to ** days for the parts! We called again today and the repair company said they still hasn't received the parts so now there is no eta. We called AHS and they refuse to give us a supervisor. At one point the service person mentioned "their parts department" (meaning AHS) When I questioned the fact that I had no idea AHS had a parts department I was told that the information was classified. I again demanded a supervisor to no avail. So now we have no eta, we are not being given a supervisor, they have taken our monthly fee plus the service fee and we have no fridge. we have lost several hundreds of dollars in food, and spent over $** in ice to date. There is a diabetic in the house and her insulin needs to be kept cold. We are at our wits end.

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American Home Shield

Customer service issue
Reported by GetHuman-girlsw
Dec 3rd, 2019 - a year ago
Seen by 5 customers so far
Similar issue to 267 others
0 customers following this
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GetHuman-girlsw started working on this issue
Dec 3rd, 2019 4:35pm
GetHuman-girlsw indicated the issue is not fixed yet.
Dec 4th, 2019 5:28pm
GetHuman-girlsw confirmed the issue is fixed. Hooray!
Dec 6th, 2019 4:54pm

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