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The issue in GetHuman1915073's own words
We were authorized to obtain our own service for replacing a water heater. The technician called in and got authorization. Dec **th the paid in full invoice was emailed to AHS. I have been unable to get the status of the refund to us from them since then. I have emailed five times, called them numerous times and been told they have no information on the refund. Our website says authorization pending.
GetHuman1915073 did not yet indicate what American Home Shield should do to make this right.
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