American Home Shield per their home warranty contact is supposed to replace the water h...

GetHuman-drosenfi's customer service issue with American Home Shield from October 2018

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The issue in GetHuman-drosenfi's own words
American Home Shield per their home warranty contact is supposed to replace the water heater for just a Service charge, instead, the plumbing company created several charges they called "MODIFICATIONS" in order to perform the installation. The contract specifies that additional fees can be charged if the installation was to be moved to a different location, or if there were building modifications necessary to replace the tank. No changes were required other than placing a new water heater in the place of the other The charges were for new gas lines, new water lines, new leak tray, and other charges associated with the installation. No special requirements were added. The new costs were approximately an additional $*** for a replacement that should have been completed for only a service charge of $**. This is a rip off.

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American Home Shield

Customer service issue
Reported by GetHuman-drosenfi
Oct 5th, 2018 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 639 others
1 customer following this

Timeline

GetHuman-drosenfi started working on this issue
Oct 5th, 2018 8:04pm

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