I had a service call earlier in the year for a problem with my upper ac unit. The techn...

GetHuman-sdressma's customer service issue with American Home Shield from September 2018

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The issue in GetHuman-sdressma's own words
I had a service call earlier in the year for a problem with my upper ac unit. The technitian said that the unit needed to be replaced. The unit froze over and did over a thousand dollars in damage to my kitchen ceiling and walls where the water leaked through. I was told that you do not cover collateral damage. The ac was not replaced and all that was done was a new condensate line was put in. He said this would happen again. I has now happened again and there is now another service call to have All Pro come back out and replace the AC. My problem is now the kitchen ceiling and walls are all destroyed again. I refuse to accept the fact that after it happened once that I am going to have to pay for all these repairs again even though the tech said this wold happen. I am extremely irritated by this. I have been on hold to talk to a supervisor to over two hours. Not someone from outside the us that I cant understand but an american that can speak clear english.

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American Home Shield

Customer service issue
Reported by GetHuman-sdressma
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 541 others
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GetHuman-sdressma started working on this issue
Sep 17th, 2018 7:13pm