Over a week without air conditioning. The inside of my home has been ** degrees and I...
GetHuman943158's customer service issue with American Home Shield from August 2018
9 views | 365 similar | 0 following
Help with my American Home Shield issue
First: share to improve GetHuman943158's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman943158 to get a American Home Shield rep on the line!
Always use the GetHuman Phone to call American Home Shield. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman943158 may need:
Account Name, Account number, Phone number, Email address, Last 4 digits of SSN, and Date of Birth
The issue in GetHuman943158's own words
Over a week without air conditioning. The inside of my home has been ** degrees and I have an ** year old mother living with me. I have had * technicians at my home. Airzone came out and stated that I needed to expand my closet. I didn't agree with that and could not get a return call. AHS tried to reach out to them and could not get a hold of them. They authorized having me call out my own technician. He came out and gave a quote. AHS said he was to costly and sent another vendor. The two vendors after Airzone both stated that the closet space was sufficient.I am now being told I have to pay for a new furnace but since it is not broken AHS won't fix it. So I have to pay $**** to fix a non-broken furnace? and if I don't a have AHS won't pay to replace it when it does break. I asked about the cash in lieu and was told it would take another * to * days before I was given an offer. I was told I would have to wait ** to ** hours to speak with a Supervisor. This is a matter of health and safety and needs to be resolved immediately. I have spent many hours on the phone with your company and * different technicians. Obviously your company does not care about customer service. Airzone has terrible reviews and you continue to send them to your customers homes. I either need a cash offer or the repairs completed by the end of tomorrow. You have had many opportunities to make this right and continue to fail.
GetHuman943158 did not yet indicate what American Home Shield should do to make this right.
I have an issue with American Home Shield too
How GetHuman943158 fixed the problem
We are waiting for GetHuman943158 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.