Over a week without air conditioning. The inside of my home has been ** degrees and I...
GetHuman943158's customer service issue with American Home Shield from August 2018
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The issue in GetHuman943158's own words
Over a week without air conditioning. The inside of my home has been ** degrees and I have an ** year old mother living with me. I have had * technicians at my home. Airzone came out and stated that I needed to expand my closet. I didn't agree with that and could not get a return call. AHS tried to reach out to them and could not get a hold of them. They authorized having me call out my own technician. He came out and gave a quote. AHS said he was to costly and sent another vendor. The two vendors after Airzone both stated that the closet space was sufficient.I am now being told I have to pay for a new furnace but since it is not broken AHS won't fix it. So I have to pay $**** to fix a non-broken furnace? and if I don't a have AHS won't pay to replace it when it does break. I asked about the cash in lieu and was told it would take another * to * days before I was given an offer. I was told I would have to wait ** to ** hours to speak with a Supervisor. This is a matter of health and safety and needs to be resolved immediately. I have spent many hours on the phone with your company and * different technicians. Obviously your company does not care about customer service. Airzone has terrible reviews and you continue to send them to your customers homes. I either need a cash offer or the repairs completed by the end of tomorrow. You have had many opportunities to make this right and continue to fail.
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