WOW!!!!!I have a problem I'd like to dispute since receiving a denial letter through yo...
GetHuman-tifriley's customer service issue with American Home Shield from July 2018
Help with my American Home Shield issue
The issue in GetHuman-tifriley's own words
WOW!!!!!I have a problem I'd like to dispute since receiving a denial letter through your claims review department.I have made no less than * phone calls which get re-routed continually through India*requiring me to tell my story repeatedly---despite me having written a very thorough,concise e-mail with supporting documentation.NONE of the provided phone numbers get me through to an escalation department---AND I was given a confirmation number on top of everything which NONE of your operators will even consider.This is horrible customer service and I will resort to social media and BBB for someone to take notice.If anyone is actually responding to this:the confirmation number assigned to me on phone call ** yesterday is *********
GetHuman-tifriley did not yet indicate what American Home Shield should do to make this right.
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How GetHuman-tifriley fixed the problem
As far as not getting the Indian call center:you MUST call after * a.m. and before * p.m.--I was then able to speak with someone who listened to my issue and tried to help resolve it.Was I ***% satisfied?No.It is extremely difficult to contact customer service.While I was bending this poor woman's ear---thought it may be worth adding*but success rate with their chosen providers is mediocre at best*at least in my personal experience
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