American Express Serve Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

There can be a few reasons for difficulties withdrawing money from your Serve card, such as insufficient funds, transaction limits, or issues with the ATM. Please ensure you have enough balance and that you are using an ATM that accepts your card. If the issue persists, there may be a temporary hold on your account or other account-specific issues. For the most accurate assistance, refer to the link provided on this page for the most up-to-date contact information.

To obtain your tax refund that was sent to an old temporary card, you will need to contact the IRS directly to inform them of the situation. They can provide guidance on redirecting your refund to your new replacement card. Make sure to have your new card information ready for when you contact them.

If you’ve lost your American Express Serve card, it’s important to verify its status. You can check if your card is still active by logging into your account online or via the mobile app. If you need further assistance, there is a link to the most up-to-date contact information right here on this page.

Your card may be getting declined for several reasons, including insufficient funds, exceeding your transaction limit, or issues with the merchant's system. It’s also possible that unusual spending patterns triggered fraud protection protocols, leading to a decline for your safety. Make sure your account is in good standing and that all your information is up to date.