I got a balance email it was overdrawn * dollars on the **th. I got this card from Jack...

GetHuman-hcthurma's customer service issue with American Express Serve from April 2020

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The issue in GetHuman-hcthurma's own words
I got a balance email it was overdrawn * dollars on the **th. I got this card from Jackson Hewitt for my taxes. I got an email saying they locked my account suspicious activity. Then at *:** tonight saying my account was permanently suspended. The covid stimulus are supposed to be deposited by Wednesday. I won't have any way to get my money. I find it odd that they suspend my account as they must know people are expecting payments on those cards. I have been on hold * hours. I did get a person she was going to transfer me to the fraud and she hung up on me after holding over an hour.

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American Express Serve

Customer service issue
Reported by GetHuman-hcthurma
Apr 15th, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 1369 others
0 customers following this

Timeline

GetHuman-hcthurma started working on this issue
Apr 15th 4:56am
GetHuman-hcthurma indicated the issue is not fixed yet.
Apr 15th 9:35am
GetHuman-hcthurma indicated the issue is not fixed yet.
Apr 15th 9:40am

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